HJvR
Henrico Janse van Rensburg

1 reviews | Active since Sept 2016

17 Sept 2016, 13:21

Never join Cell C it will only cause frustration!

<p>I was planning to leave Cell C after my contract expires due to cheaper and better deals at Telkom mobile and the better network coverage. My contract expires on the 7 October and I now that you must give notice if you intend to cancel your contract. I went to a Cell C store thinking that htey would be able to cancel the contract to which they said that I can only do it through customer care. I called them somewhere between the 28-31 of August to which they rep**** that I can only contact them on 7 September for some obscure reason. When I tried to call them on the 7th I was not able to get to there retentions department for more than a week, When I finally was able to get to the department on 16 September they told me (after about a 5 minute wait while I was on hold) that they are not able to help me and that I must go to a Cell C store. I was not able to go to a store at this point in time due to time restrictions but I can safely say that there customer service is pathetic and that I will never rejoin or recommend Cell C to anyone I know. </p>

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Replies (2)
Cell C
Cell C's reply19 Sept 2016, 07:05
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply19 Sept 2016, 11:46
Official

Skhumbuzo has been in contact with you to assist with this matter.

Regards
Cell C | PN

Best regards,