Never in my life again will I take out a Cell C contract.

Cell C has just confirmed my previous complaint even more. Stay away from this company! After struggling to cancel my contract, speaking to I don't know how many people, I was assisted by one of their employees with the name Danielle only after I complained on Hello Peter. (See previous "episodes" below)

After being told by Danielle that I will not be debited again, guess what happened? I was debited! I'm so frustrated right now. I've been calling Cell C for the past week almost every day, spending hours on the phone and speaking to people that cannot or do not want to assist me. I've logged three queries this week. With each one of them, it seems that they understand me less.

You get an SMS from cell c after the query has been "resolved" which reads: "Dear Cell C customer, Please receive feedback for case no. ***XX"

In every SMS, there is no feedback. You have to call Cell C just to be sent from pillar to post and spend hours on the phone only to be told that a new query has to be logged. I've spoken to so many people at Cell C; I can't keep track. The last SMS I received with this message made me call Cell C again, only to be told that there is no feedback yet even though I receive an SMS saying that there is. I don't even want to start with the rude people I spoke to at cancellations department.

I don't know what to do any more. I want my funds returned. I cannot pay for data that was removed from my account.

Regards, Hein

Two previous episodes of my complaint below:

Episode 1/3 "I will never take out a contract with Cell C ever again!!!

Stay away from cell c!!! My contract ended on the 5th of November this year with cell c. I contacted the cancellation department before the 5th and was told to call back on the 5th, which I did. On the 5th of November, I was told that I have to give notice and should have called a month earlier. I did not know this, and I accepted that it was my fault even though the consultant I spoke to before the 5th of November never told me this. I was told that I could only give 30 days notice and still have to pay for November. The consultant told me that my instalment would be more because I will have to pay for the 5 days of December as well (Because I cancelled on the 5th of November) and I will only receive the data for those 5 days after which the contract will be cancelled. This morning I wake up only to see that the full data was loaded. I called the cancellation department again to find out that the previous consultant gave me the wrong information. Now I have to pay for December as well plus the data will only be available until the 5th of December!!! I will never in my life take out another contract with this company. "

Episode 2/3 "Good day,

After being assisted by Cell C in cancelling my contract, I was told that I would not pay for December. The data for December was removed on the 1st of December as well. I've tried to contact the department working with online reviews, but no one could assist me. I was again told that I would have to pay for December. How can this be?

All the data for the month was removed and even data from the previous month? I need assistance to sort this out, please. I've spoken to many people at Cell C and every time they give me a different explanation. This is unacceptable for me. Regards, Hein