KB
Karel B
1 reviews | Active since Aug 2011
22 Jul 2019, 08:52
Never have stock for Upgrades
I did a contract upgrade over the phone on Monday the 15th of July. I was told by the consultant that the phone and watch that are part of the deal are in stock and I can expect delivery from the 16th of July onward.
It is now a full week later. After many calls to find out stock levels with ever-changing answers (Phone colour not in stock, watch not in stock), I still have no resolution or expected delivery date.
I have 4 contracts with Cell C and all 4 of them are going to be moved to other networks as soon as possible.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
22 Jul 2019, 09:11Hi Karel
Thank you for getting in touch.
Please send us your Cell C + an alternative contact number via private reply. We will follow up with our Upgrade team.
^NT
Thank you for getting in touch.
Please send us your Cell C + an alternative contact number via private reply. We will follow up with our Upgrade team.
^NT
Cell C's reply22 Jul 2019, 09:11
Official
Hi Karel
Thank you for getting in touch.
Please send us your Cell C + an alternative contact number via private reply. We will follow up with our Upgrade team.
^NT
Thank you for getting in touch.
Please send us your Cell C + an alternative contact number via private reply. We will follow up with our Upgrade team.
^NT
Cell C's replyOfficial
23 Jul 2019, 08:00Hi Karel
We will follow up on the delivery and advise.
^NT
We will follow up on the delivery and advise.
^NT
Cell C's reply23 Jul 2019, 08:00
Official
Hi Karel
We will follow up on the delivery and advise.
^NT
We will follow up on the delivery and advise.
^NT
KB
Karel B's updateReviewer Update
24 Jul 2019, 12:47Thanks for getting back to me.
I'm cancelling my upgrade and I will be renewing it.
On Monday after this review I again phoned the retention department, was again told that you do not have stock of any Galaxy Watches, but still have the S10+ in Black available. I then decided to change the contract package to one without the watch, just to get it over and done with quickly. The agent who helped me was very helpful and phone back a few hours later when the previous request was cancelled.
I then confirmed with her that there was stock available of the phone in the colour I requested and she checked the stock level live, informing me that there was stock and it should be dispatched either later that day or early the next.
It is now the 24th. I phoned the retention department, only to be told there is limited stock of the phone and nothing has moved on my order. This agent now informs me that you will only be receiving stock on the 1st of August.
I have 4 contracts with Cell C and have had them for years. This is the last straw, all my contracts will be running to the end and then moved to different service providers
I'm cancelling my upgrade and I will be renewing it.
On Monday after this review I again phoned the retention department, was again told that you do not have stock of any Galaxy Watches, but still have the S10+ in Black available. I then decided to change the contract package to one without the watch, just to get it over and done with quickly. The agent who helped me was very helpful and phone back a few hours later when the previous request was cancelled.
I then confirmed with her that there was stock available of the phone in the colour I requested and she checked the stock level live, informing me that there was stock and it should be dispatched either later that day or early the next.
It is now the 24th. I phoned the retention department, only to be told there is limited stock of the phone and nothing has moved on my order. This agent now informs me that you will only be receiving stock on the 1st of August.
I have 4 contracts with Cell C and have had them for years. This is the last straw, all my contracts will be running to the end and then moved to different service providers
KB
Karel B's update24 Jul 2019, 12:47
Reviewer Update
Thanks for getting back to me.
I'm cancelling my upgrade and I will be renewing it.
On Monday after this review I again phoned the retention department, was again told that you do not have stock of any Galaxy Watches, but still have the S10+ in Black available. I then decided to change the contract package to one without the watch, just to get it over and done with quickly. The agent who helped me was very helpful and phone back a few hours later when the previous request was cancelled.
I then confirmed with her that there was stock available of the phone in the colour I requested and she checked the stock level live, informing me that there was stock and it should be dispatched either later that day or early the next.
It is now the 24th. I phoned the retention department, only to be told there is limited stock of the phone and nothing has moved on my order. This agent now informs me that you will only be receiving stock on the 1st of August.
I have 4 contracts with Cell C and have had them for years. This is the last straw, all my contracts will be running to the end and then moved to different service providers
I'm cancelling my upgrade and I will be renewing it.
On Monday after this review I again phoned the retention department, was again told that you do not have stock of any Galaxy Watches, but still have the S10+ in Black available. I then decided to change the contract package to one without the watch, just to get it over and done with quickly. The agent who helped me was very helpful and phone back a few hours later when the previous request was cancelled.
I then confirmed with her that there was stock available of the phone in the colour I requested and she checked the stock level live, informing me that there was stock and it should be dispatched either later that day or early the next.
It is now the 24th. I phoned the retention department, only to be told there is limited stock of the phone and nothing has moved on my order. This agent now informs me that you will only be receiving stock on the 1st of August.
I have 4 contracts with Cell C and have had them for years. This is the last straw, all my contracts will be running to the end and then moved to different service providers