NEVER HAVE I EVER EXPERIENCED SUCH BAD SERVICE IN ALL MY LIFE

NEVER HAVE I EVER EXPERIENCED SUCH BAD SERVICE IN ALL MY LIFE.

I received a call from a cellC agent Karabo (didn't get her last name) selling me a laptop of which i was very happy to participate as i have been wanting to get a laptop for a while. We spoke well and i was happy and the agent as she even went the extra mile to give me phone number to whatsapp her so that she could speed up the process for me.

She call on 19/09/2023, promised that i will receive the laptop the next day on 20/09/2023 as i wanted the first deduction to go off on 25/09/2023. 1)She said she'd get back to me. She didn't. No email confirmation. No Terms and Condition. No Nothing to validate my purchase. 2) she reprimands that she is not in the office to day, Cell C is a side hustle, She has many clients, she don't have time for me on 21/09/2023 i whatsapped her to find out what the progress was??? To say she was rude would be an understatement of the century. Firstly she sent me blur pictures of being at a police station.( this made me feel very unsafe as i gave this person all my personal information) Secondly she just diminished with the voice recording she sent me on whatsapp. "I'm not in office and I did tell you its out of my hands now I'm not in office today so I can't I'm having situation that I'm dealing with which requires my attention which I might not even go back to work so I don't know because now it's gonna be problematic if I have to pay attention to things at the office if I'm not at the office. if ever there is a query that you have if you like being impatient with my services that have even if I'm at the office I still need to work so I don't know you know I I deal with a lot of people I have a lot of clients. im not going to speak yo you everyday about one thing. the only thing that i asked from you is to be discrete OK let me know when they deliver or when they send you an sms. Not that everyday i must keep updating you. i am very busy busy just let me know what you decide please. I don't know you want me to discuss one thing all week. if you're only discuss one thing every time don't wait for me I don't pay attention to one customer but sometimes I forget if you want me to just cancel it id rather cancel it difficult thing you can say but I promise you with each other and that what you're doing is having a little bit of a busy week this is my last week excuse me at the same time for just one call two messages you're telling me not happy with my service I don't know what should happen " She goes on and on

Transcript of the whatsapp voice note so it wont much sense - She doesn't have time for me and has other clients to attend to - but she hasn't really attended to my query i am violating her right - i didn't know she wasn't working today. Forcing me to cancel a product because of her service instate of apologizing for ignoring me. (saying she'd rather cancel the device instead of answer my question. How are we supposed to trust a company when we are treated this way by its ambassadors?

I don't have a reference number, or any information about my online purchase. I feel violated, disrespected and ****med