Never get a Cell C contract!!!
Worst service EVER!!!
I have been trying to downgrade my cellphone contract since beginning Nov 2020, because I do not travel as much since the lockdown started and just use my fiber connection at home. I have REPEATEDLY called Cell C to ask for this downgrade. Every time I call, I get told the matter is getting "escalated" to the "migration department" and "they will call you", reference number and all. This has been going on for the past four months. I call, get promised to get called back, then nothing. I even asked for a direct number to this so called "migration department", but apparently there is no such thing. Worst service EVER and this will be the last Cell C contract I will take out. If a person is considering to take out or renew a contract with this place, THINK AGAIN!!! Rather spend the extra couple of rand a month and go to a proper service provider.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
04 Feb 2021, 12:55Good day Martin Rust
Thank you for contacting Cell C.
Please refer to your Private responses for our request for information.
Regards
^MP
Thank you for contacting Cell C.
Please refer to your Private responses for our request for information.
Regards
^MP
Best regards,
Cell C's reply04 Feb 2021, 12:55
Official
Good day Martin Rust
Thank you for contacting Cell C.
Please refer to your Private responses for our request for information.
Regards
^MP
Thank you for contacting Cell C.
Please refer to your Private responses for our request for information.
Regards
^MP
Best regards,
Cell C's replyOfficial
04 Feb 2021, 12:55 Good day Martin Rust
Thank you for contacting Cell C.
Please provide us with a number we can reach you on, as the number you provided is incomplete.
Regards
^MP
Thank you for contacting Cell C.
Please provide us with a number we can reach you on, as the number you provided is incomplete.
Regards
^MP
Best regards,
Cell C's reply04 Feb 2021, 12:55
Official
Good day Martin Rust
Thank you for contacting Cell C.
Please provide us with a number we can reach you on, as the number you provided is incomplete.
Regards
^MP
Thank you for contacting Cell C.
Please provide us with a number we can reach you on, as the number you provided is incomplete.
Regards
^MP
Best regards,
's updateReviewer Update
04 Feb 2021, 14:46***
's update04 Feb 2021, 14:46
Reviewer Update
***
's updateReviewer Update
09 Feb 2021, 14:24Still no service!!!
I was sent a private message on the 4th of Feb 2021 asking for my cellphone number. I rep**** with my number so that Cell C can contact me. Till today have not had a call to downgrade my contract. This is exactly what I have been dealing with since Nov 2020!!!
I will NOT renew my contract at the end of this contract and I will advise anybody even considering to take out a contract with Cell C to rather flush your money down the drain, it is a lot more productive.
I was sent a private message on the 4th of Feb 2021 asking for my cellphone number. I rep**** with my number so that Cell C can contact me. Till today have not had a call to downgrade my contract. This is exactly what I have been dealing with since Nov 2020!!!
I will NOT renew my contract at the end of this contract and I will advise anybody even considering to take out a contract with Cell C to rather flush your money down the drain, it is a lot more productive.
's update09 Feb 2021, 14:24
Reviewer Update
Still no service!!!
I was sent a private message on the 4th of Feb 2021 asking for my cellphone number. I rep**** with my number so that Cell C can contact me. Till today have not had a call to downgrade my contract. This is exactly what I have been dealing with since Nov 2020!!!
I will NOT renew my contract at the end of this contract and I will advise anybody even considering to take out a contract with Cell C to rather flush your money down the drain, it is a lot more productive.
I was sent a private message on the 4th of Feb 2021 asking for my cellphone number. I rep**** with my number so that Cell C can contact me. Till today have not had a call to downgrade my contract. This is exactly what I have been dealing with since Nov 2020!!!
I will NOT renew my contract at the end of this contract and I will advise anybody even considering to take out a contract with Cell C to rather flush your money down the drain, it is a lot more productive.
Cell C's replyOfficial
09 Feb 2021, 15:02Good day Mr. Rust
Apologies for the delayed response.
We have escalated your query for assistance. Our team will be in touch.
^NZ
Apologies for the delayed response.
We have escalated your query for assistance. Our team will be in touch.
^NZ
Best regards,
Cell C's reply09 Feb 2021, 15:02
Official
Good day Mr. Rust
Apologies for the delayed response.
We have escalated your query for assistance. Our team will be in touch.
^NZ
Apologies for the delayed response.
We have escalated your query for assistance. Our team will be in touch.
^NZ
Best regards,
's updateReviewer Update
12 Feb 2021, 15:19Still no service more than a week later!!!
It has been more than a week since I first wrote a review here on HP. To date I have still not been contacted by Cell C. Every time I get told it has been escalated, even get an SMS with a reference number, and yet I still don't get contacted. It is no wonder that Cell C has gone down the drain, look at the "service" they are providing to their customers. When you take out a contract with them you are promised the sun, moon and the stars. But when it comes down to actual service delivery, they are beyond useless. All I can say to other consumers is never take out a contract with this company and if you have, cancel immediately. Unless you enjoy no service, poor connection and a service center that cannot even do 1 thing right, stay away.
It has been more than a week since I first wrote a review here on HP. To date I have still not been contacted by Cell C. Every time I get told it has been escalated, even get an SMS with a reference number, and yet I still don't get contacted. It is no wonder that Cell C has gone down the drain, look at the "service" they are providing to their customers. When you take out a contract with them you are promised the sun, moon and the stars. But when it comes down to actual service delivery, they are beyond useless. All I can say to other consumers is never take out a contract with this company and if you have, cancel immediately. Unless you enjoy no service, poor connection and a service center that cannot even do 1 thing right, stay away.
's update12 Feb 2021, 15:19
Reviewer Update
Still no service more than a week later!!!
It has been more than a week since I first wrote a review here on HP. To date I have still not been contacted by Cell C. Every time I get told it has been escalated, even get an SMS with a reference number, and yet I still don't get contacted. It is no wonder that Cell C has gone down the drain, look at the "service" they are providing to their customers. When you take out a contract with them you are promised the sun, moon and the stars. But when it comes down to actual service delivery, they are beyond useless. All I can say to other consumers is never take out a contract with this company and if you have, cancel immediately. Unless you enjoy no service, poor connection and a service center that cannot even do 1 thing right, stay away.
It has been more than a week since I first wrote a review here on HP. To date I have still not been contacted by Cell C. Every time I get told it has been escalated, even get an SMS with a reference number, and yet I still don't get contacted. It is no wonder that Cell C has gone down the drain, look at the "service" they are providing to their customers. When you take out a contract with them you are promised the sun, moon and the stars. But when it comes down to actual service delivery, they are beyond useless. All I can say to other consumers is never take out a contract with this company and if you have, cancel immediately. Unless you enjoy no service, poor connection and a service center that cannot even do 1 thing right, stay away.
Cell C's replyOfficial
12 Feb 2021, 16:13Good day Mr. Rust,
Apologies for the delay.
We have requested that you be contacted today for the package migration request.
^NZ
Apologies for the delay.
We have requested that you be contacted today for the package migration request.
^NZ
Best regards,
Cell C's reply12 Feb 2021, 16:13
Official
Good day Mr. Rust,
Apologies for the delay.
We have requested that you be contacted today for the package migration request.
^NZ
Apologies for the delay.
We have requested that you be contacted today for the package migration request.
^NZ
Best regards,