JG
Judy G
1 reviews | Active since Jul 2016
18 Oct 2021, 14:05
Never ever use Cell C as your provider!
I've had Cell C in chunks! One of the numbers we have with them has had NO reliable service for almost 3 weeks, and despite endless calls to Cell C's technical support section, we are no closer to a solution. They push you from pillar to post, and appear to be completely unaware of the ongoing network problems plaguing their network. To top it all I failed the "security check" 😫 despite being the account holder and repeating the security check every time I was transferred to another department. This has to be the worst GSM provider on the planet, and I regret the day we signed with them! I want to port the number away from them ASAP, but cannot get anyone to assist.
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Replies (3)0
Replies (3)JG
Judy G's updateReviewer Update
18 Oct 2021, 14:41Dear Cell C, please send me a network report so that I can see what times we had an internet connection. I challenge you to try calling ***, or sending an SMS to that number.
JG
Judy G's update18 Oct 2021, 14:41
Reviewer Update
Dear Cell C, please send me a network report so that I can see what times we had an internet connection. I challenge you to try calling ***, or sending an SMS to that number.
Cell C's replyOfficial
18 Oct 2021, 15:08Your request will be escalated to our Technical team. We will revert to you.
^NT
^NT
Cell C's reply18 Oct 2021, 15:08
Official
Your request will be escalated to our Technical team. We will revert to you.
^NT
^NT
JG
Judy G's updateReviewer Update
18 Oct 2021, 15:19That's the same response we had on the 13th of October, and SURPRISE! ... nothing happens. 😣. I'm tired of excuses and "escalation to Technical Team". They fix nothing, and still I get billed. I've had enough. We want to port *** away from Cell C. Kindly e-mail me, the account holder, the porting forms and release us from this useless service. 38GB of data on that number, and we cannot use it. That is THEFT!!
JG
Judy G's update18 Oct 2021, 15:19
Reviewer Update
That's the same response we had on the 13th of October, and SURPRISE! ... nothing happens. 😣. I'm tired of excuses and "escalation to Technical Team". They fix nothing, and still I get billed. I've had enough. We want to port *** away from Cell C. Kindly e-mail me, the account holder, the porting forms and release us from this useless service. 38GB of data on that number, and we cannot use it. That is THEFT!!