Never dealing with Cell C again

<p>I took out a Cell c contract in January 2014. Shortly after the cell was ****** together with the sim. I understand that I had to wait until the 24 months was over before cancelling. I called cell c in August 2016 way after thex24 month period and the representative assured me that it was now cancelled. He informed me my part debit would be at the end of September. I was debited at the end of September October and November! I then called in on the 5th of December 2016 ref ********** 70 and spoke to a thembiso who advised that it was still active. He could not assist with a call recording or give me the name of the person I spoke to. Not even a time or date. He said that they will provide feedback within 72 hours. To no surprise I was not contacted. I called again on the 9th of December ref ********** 483 and a lady informed me that a query will be logged and still no feedback. I am frustrated and very angry. My hard earned money was taken away and it's not fair. I want a full refund and compensation for the run around I've been given. </p> <p> </p> <p> </p> <p> </p> <p>I have another contract that I took out in January 2016. The sales representative jesian naidoo guaranteed that the total I will pay each month will not exceed 231.00. It was taken out for my niece and I needed to ensure that it was capped and not an open line. He said I will receive 100.00 airtime on sim 1 and 1gig day data + 2 gig night data on sim 2. All for 229. Again he ensured it would never come to more than 231 and if her data is finished then she will have no Internet access etc. It was smooth sailing up until today 28th December when to my horror I received a bank sms saying that 762.00 was debited from my account. I called customer care and a representative ref ********** ********** 44 by the name of Sepapi told me my contract is an open line and I owe cell c for data usage! This is not what I signed up for. It's totally unacceptable and I want a refund on this account as well. Are you guys for real or is this a fly by night company? This is my money that I use to support my family for God's sake! I don't care what the excuse is. I signed up for 1 thing and the next thing I get is a huge amount going off my bank account. How on earth do you people charge such a big amount for sonething I never agreed to. I am sitting here with a copy of the contract which says nothing about an open line. My niece who is using this phone is currently out of data and minutes and when she checks her balance it tells us she used 500.00 worth of data! I'm guessing you guys want to debit me 500 plus 229 for January. If this is not fixed I am going to go the legal route and I will not rest till I get all my money back.</p> <p> </p>