GV
Gareth V
1 reviews | Active since Aug 2023
24 Aug 2023, 07:36
NEVER AND NEVER AGAIN CELL C!!!!
You say you don't do debit orders on a Sunday, fair enough but neither on a Saturday either so why have you been doing it as of June 2023? Come now cell sheeeet you are doing a great job in chasing away new customers if they read all the bad reviews. And please don't reply privately as we can't even view it.
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
24 Aug 2023, 11:01Dear Gareth De Villiers
Thank you for contacting Cell C regarding your customer service experience. We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The ability of companies to debit customer accounts on weekends can vary due to factors such as banking regulations and technological capabilities.
While we typically refrain from debiting accounts on Sundays, there are instances where certain banks permit the processing of debit orders a day or two prior to the scheduled payment date, particularly if the payment date falls on a non-business day.
We acknowledge your concern about the timing of debit order processing. We take your feedback seriously, as we aim to improve our services and ensure a transparent and satisfactory experience for all our customers.
Regards
^MN
Thank you for contacting Cell C regarding your customer service experience. We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The ability of companies to debit customer accounts on weekends can vary due to factors such as banking regulations and technological capabilities.
While we typically refrain from debiting accounts on Sundays, there are instances where certain banks permit the processing of debit orders a day or two prior to the scheduled payment date, particularly if the payment date falls on a non-business day.
We acknowledge your concern about the timing of debit order processing. We take your feedback seriously, as we aim to improve our services and ensure a transparent and satisfactory experience for all our customers.
Regards
^MN
Cell C's reply24 Aug 2023, 11:01
Official
Dear Gareth De Villiers
Thank you for contacting Cell C regarding your customer service experience. We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The ability of companies to debit customer accounts on weekends can vary due to factors such as banking regulations and technological capabilities.
While we typically refrain from debiting accounts on Sundays, there are instances where certain banks permit the processing of debit orders a day or two prior to the scheduled payment date, particularly if the payment date falls on a non-business day.
We acknowledge your concern about the timing of debit order processing. We take your feedback seriously, as we aim to improve our services and ensure a transparent and satisfactory experience for all our customers.
Regards
^MN
Thank you for contacting Cell C regarding your customer service experience. We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The ability of companies to debit customer accounts on weekends can vary due to factors such as banking regulations and technological capabilities.
While we typically refrain from debiting accounts on Sundays, there are instances where certain banks permit the processing of debit orders a day or two prior to the scheduled payment date, particularly if the payment date falls on a non-business day.
We acknowledge your concern about the timing of debit order processing. We take your feedback seriously, as we aim to improve our services and ensure a transparent and satisfactory experience for all our customers.
Regards
^MN
GV
Gareth V's updateReviewer Update
24 Aug 2023, 11:54JA RIGHT, SELL SHEEEET DO NOT TAKE THERE CLIENTS SERIOUSLY ELSE YOU WOULDN'T HAVE ALL THIS COMPLAINING. AND AS FAR AS SATISFACTORY IS CONCERNED, THE ONLY EXPERIENCE I GOT THAS FAR IS SHEEEET!!!! YOU TAKE YEARS TO CANCEL A CONTRACT I'M GOING TO HAVE TO CANCEL AS SOON AS POSSIBILITY CAN.
GV
Gareth V's update24 Aug 2023, 11:54
Reviewer Update
JA RIGHT, SELL SHEEEET DO NOT TAKE THERE CLIENTS SERIOUSLY ELSE YOU WOULDN'T HAVE ALL THIS COMPLAINING. AND AS FAR AS SATISFACTORY IS CONCERNED, THE ONLY EXPERIENCE I GOT THAS FAR IS SHEEEET!!!! YOU TAKE YEARS TO CANCEL A CONTRACT I'M GOING TO HAVE TO CANCEL AS SOON AS POSSIBILITY CAN.
GV
Gareth V's updateReviewer Update
24 Aug 2023, 11:56THE ONLY REGRET I HAVE WAS CHANGING FROM A REPUTABLE COMPANY TO YOURS, WHERE YOU DON'T HAVE ANY REGRETS GETTING RID OF YOUR CUSTOMERS THAT'S BEEN SUPPORTING YOU FOR YEARS.
GV
Gareth V's update24 Aug 2023, 11:56
Reviewer Update
THE ONLY REGRET I HAVE WAS CHANGING FROM A REPUTABLE COMPANY TO YOURS, WHERE YOU DON'T HAVE ANY REGRETS GETTING RID OF YOUR CUSTOMERS THAT'S BEEN SUPPORTING YOU FOR YEARS.
Cell C's replyOfficial
24 Aug 2023, 12:11Your point about the impact of negative reviews on potential customers is duly noted, and we are committed to addressing these issues for the benefit of our entire customer base.
Regards,
^MN
Regards,
^MN
Cell C's reply24 Aug 2023, 12:11
Official
Your point about the impact of negative reviews on potential customers is duly noted, and we are committed to addressing these issues for the benefit of our entire customer base.
Regards,
^MN
Regards,
^MN
GV
Gareth V's updateReviewer Update
24 Aug 2023, 14:31IF ONLY I COULD BELIEVE YOU BUT I WILL NOT HOLD BY BREATH AS FAR AS CELL SHEEEET IS CONCERNED. BY THE LOOKS OF THINGS CELL SHEEEET GOES OUT OF THERE WAY IN PEEESING CUSTOMERS OFF!!!!
GV
Gareth V's update24 Aug 2023, 14:31
Reviewer Update
IF ONLY I COULD BELIEVE YOU BUT I WILL NOT HOLD BY BREATH AS FAR AS CELL SHEEEET IS CONCERNED. BY THE LOOKS OF THINGS CELL SHEEEET GOES OUT OF THERE WAY IN PEEESING CUSTOMERS OFF!!!!
Cell C's replyOfficial
24 Aug 2023, 15:02Dear Gareth De Villiers
Rest assured that is not our intention. We are truly sorry for the unpleasant experience.
Regards
^TG
Rest assured that is not our intention. We are truly sorry for the unpleasant experience.
Regards
^TG
Cell C's reply24 Aug 2023, 15:02
Official
Dear Gareth De Villiers
Rest assured that is not our intention. We are truly sorry for the unpleasant experience.
Regards
^TG
Rest assured that is not our intention. We are truly sorry for the unpleasant experience.
Regards
^TG
GV
Gareth V's updateReviewer Update
24 Aug 2023, 19:37I CAN'T SEE YOUR REPLY SO PLEASE STOP REPLYING PRIVATELY. THE PROBLE IS CELL SHEEEET CHANGE MY IS DEBIT ORDER DATE TO THE 24TH WHERE IT NORMALLY DONE THE 25TH WITHOUT INFORMING ME. NO MATTER HOW MUCH YOU TRY EXPLAINING CELL SHEEEET THIS THEY JUST REFUSE TO LISTEN. CELL SHEEEET THE ONLY THING YOU ARE GOOD AT IS APOLOGIZING. STOP APOLOGIZING AND DO THE HONOUREBLE THING. I HAVE ALL THE PROOF THAT YOU WOULD DO IT FOR 26TH IF THE 25TH WAS ON A SUNDAY EVER SINCE I'M WITH CELL SHEEEET. I WILL NOT HOLD BACK ON COMPLAINING UNIT THIS MATTER IS RESOLVED. A VERY UNSATISFIED SOON TO BE FORMER CELL SHEEEET CUSTOMER 👋
GV
Gareth V's update24 Aug 2023, 19:37
Reviewer Update
I CAN'T SEE YOUR REPLY SO PLEASE STOP REPLYING PRIVATELY. THE PROBLE IS CELL SHEEEET CHANGE MY IS DEBIT ORDER DATE TO THE 24TH WHERE IT NORMALLY DONE THE 25TH WITHOUT INFORMING ME. NO MATTER HOW MUCH YOU TRY EXPLAINING CELL SHEEEET THIS THEY JUST REFUSE TO LISTEN. CELL SHEEEET THE ONLY THING YOU ARE GOOD AT IS APOLOGIZING. STOP APOLOGIZING AND DO THE HONOUREBLE THING. I HAVE ALL THE PROOF THAT YOU WOULD DO IT FOR 26TH IF THE 25TH WAS ON A SUNDAY EVER SINCE I'M WITH CELL SHEEEET. I WILL NOT HOLD BACK ON COMPLAINING UNIT THIS MATTER IS RESOLVED. A VERY UNSATISFIED SOON TO BE FORMER CELL SHEEEET CUSTOMER 👋
Cell C's replyOfficial
24 Aug 2023, 20:45Your debit was only changed from 25th to the last day of the month in July , to be effective in August 2023.
^NH
^NH
Cell C's reply24 Aug 2023, 20:45
Official
Your debit was only changed from 25th to the last day of the month in July , to be effective in August 2023.
^NH
^NH
GV
Gareth V's updateReviewer Update
25 Aug 2023, 10:00YET AGAIN YOU NOT FOLLOWING, BUT THIS WAS IN JUNE NOT JULY 2023. CHECK YOUR CALENDAR!! IF YOU MIND DOING YOUR JOB PLEASE!!!! June NOT July I repeat JUNE NOT JULY 2023!!! THE ONLY REASON I CHANGED IT. IF I WAS IN THE WRONG MY BANK WOULD HAVE CHANGED ME. EVERY DAY YOU SEE NEW COMPLAINING FOR CELL SHEEEET ON HELLO PETER. I WONDER WHY!!
GV
Gareth V's update25 Aug 2023, 10:00
Reviewer Update
YET AGAIN YOU NOT FOLLOWING, BUT THIS WAS IN JUNE NOT JULY 2023. CHECK YOUR CALENDAR!! IF YOU MIND DOING YOUR JOB PLEASE!!!! June NOT July I repeat JUNE NOT JULY 2023!!! THE ONLY REASON I CHANGED IT. IF I WAS IN THE WRONG MY BANK WOULD HAVE CHANGED ME. EVERY DAY YOU SEE NEW COMPLAINING FOR CELL SHEEEET ON HELLO PETER. I WONDER WHY!!
Cell C's replyOfficial
25 Aug 2023, 10:28We have requested our team to follow up on the matter and we will revert back with feedback.
Regards
^MN
Regards
^MN
Cell C's reply25 Aug 2023, 10:28
Official
We have requested our team to follow up on the matter and we will revert back with feedback.
Regards
^MN
Regards
^MN