Never again cell c and getting rid of my Sim card

I had a cellc contract and didn't decide to go ahead with an upgrade so I cancelled it. In order to finish with the contract I needed to make my last payment, which I did on 22 May 2023. I called them within June to confirm whether they have received the payment and whether there are any outstanding payments, they said no.

To my surprise I see an attempted debit order deduction on my account on 5 July. But due to there not being enough funds, it was a insufficient fee deduction.

I then called into cellc on 8 July as this is when I noticed it and was told this is a penalty fee.

I was not informed of any penalty fee. No one gave cellc permission to try and deduct this penalty fee. If I had known I had any outstanding payments, I would've done this is June already so I fail to understand why all of a sudden I need to pay a R140 penalty fee. I said this to the consultant, she just said sorry for the inconvenience.

I'm never taking another cellc contract and I plan to get rid of my current prepaid Sim card.

You need to delete my banking details from your profile. Don't try to deduct from me again. You need permission. Cellc is so greedy for money.