1 reviews | Active since Jan 2016
Never again
Shocking service ever ...I did a voice contract with Cell C in November and my tablets was delivered in December 13 to my surprise my account was billed with pro rata of Nov and Dec to my surprise again in Jan my account its billed incorrectly .<br> Called customer care and I was advised that my subs is R170 but when I took this contract was quoted R90 for 24 months <br> <br> I then requested settlement letter to be send to me because I don't was to deal with *********** people like Cell C consultants.<br> I then called retention department where I was advised that settlement amount can be send via sms even after requesting my settlement to be in writing as I experience bad service already ,But my call was transferred from pillar to post ,Customer care ,retention then legal back to customer care again what exactly are u doing the .....<br> Can I please have settlement letter emailed to me . Two reference number still no feedback : *** and ***<br>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
