1 reviews | Active since Aug 2015
Two years ago I opened a R99/month 3G data contract with CellC. I ended up never using the contract so when the renewal date was near a call center agent called to offer me an upgrade. I told him that I would like to cancel the contract and He told me that he has deactivated it and that I wouldn't receive any further bills. On the first of this month CellC unbelievably debited R279.00 from my account. When I called to find out what was going on I was told that my contract didn't get canceled and that i'm now paying R279.00 subscription fees even though i'm not using any services. I asked them to cancel it again and they told me that my account will be debited again next month for R279.00... I mean realy now CellC??? It has to make you wonder with them having charged me R99/month for the first 2 years and still making a profit from that what is this R279.00 subscription fees for suddenly??? Just another example of a big corporate company treating the consumer like just another number... I don't understand how they expect to keep the company afloat with such poor customer service. It seems like a very sly and ********* way to squeeze some more money from canceling clients
Best regards,
Best regards,
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