CB
Cheryl B

1 reviews | Active since May 2017

10 Jul 2017, 11:06

NEVER ABLE TO DOWNLOAD, ROAM AND GETTING WATSAPP LATE

<p>I AM FED UP WITH CELL C CONNECTIVITY ISSUES. I RECEIVE MY WATSAPP LATE, I CAN NEVER DOWNLOAD OR USE MY APPS THAT REQUIRE DATA EFFECTIVELY YET I AM BEING CHARGED FOR DATA. WHEN TRYING TO MAKE CALLS I CAN NEVER GET THROUGH OR THE CALL JUST DOES NOT CONNECT. I KNOW FOR A FACT THAT IT IS NOT A ISSUE WHEREBY THE AREA I AM IN HAS POOR COVERAGE BECAUSE IT HAPPENS EVERYWHERE AS I TEND TO TRAVEL ALOT DURING THE DAY.</p> <p> </p> <p>FOR THE PRICE WE PAY SURELY THEY CAN DO SOMETHING ABOUT THE POOR CONNECTIVITY COVERAGE AS WELL AS TRAIN CALL CENTRE STAFF TO ASSIST PROPERLY. I AM SERIOULSY THINKING OF MOVING MY CONTRACTS ELSEWHERE AS I AM LOOSING BUSINESS DUE TO THERE LACK OF SERVICE DELIVERY.</p>

0
Replies (2)
Cell C
Cell C's reply10 Jul 2017, 11:29
Official

Thank you for posting to us.

We apologize for the poor connectivity you have been experiencing and inconvenience caused.

We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Cell C
Cell C's reply11 Jul 2017, 15:54
Official

Please be advised that Skhumbuzo has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN