Network Unlock - BEWARE

Worst service level ever, would rate 0 if there was such as rating. Since 1 May 2021 been trying to get a new phone which was given to me as a gift, network unlocked. It is locked onto the Cell C network. The website states that if a phone is unlocked before 12 months then a charge of R150 applies for unlocking and that it takes 2 days. Bought a sim, loaded R150 airtime and made the request for unlock through a Cell C store. No luck first time round, then started the numerous calls to the customer centre. Twice they lost my phone IMEI numbers that was given to them. Thereafter each time i called i was told the matter is being escalated to the supervisor etc and that an email is being sent to the department responsible for unlocking. After 6 calls/attempts i have given up. This company has no intention, it would seem, to unlock the phone. This makes the information on their websites as misleading. Having read others similar complaints also reaffirms my views that Cell C simply does not care about its customers.