**** Network to have

<p>Firstly I am a loyal client to Cell C, I have two contracts now. One being open line and the other is top up. Today 13/02/2017 I couldn't login to Facebook, retrieve my emails or even receive my whatsapps. I bought my whatsapp data for this month in the beginning but still couldn't receive whatsapp messages. I tried restarting my phone but still nothing, I checked my balance it gave me the following "Available Minutes: 00:00.SMS/MMS: 10.Data: 0.03 MB.Midnight Data: 505.75 MB.Current Usage: 29.83 excl.VAT.Next Payment: 237.01 .Due Date:02/25/2017." my current usage limit is R50 so that means I still had available usage of R20.17. When I called the customer care they told me my usage limit was finished as in yesterday 12/02/2017 but when I did balance query on my phone it's still gives me the above information, that means Cell C is giving false statements to our queries as Clients. </p> <p>And what upset me the most is that I was told by Bukeka Cell C Customer Care Consultant that I had increased my usage limit and set my contract as Voluntary as from 21/09/2016 with Diphuwo from R50 to R100, which is something that I wasn't aware of. I asked for voice record, I wasn't given due to that this incident was done in the "back office". The usage limit increase was not in my consent and I wasn't informed about it, which now inform me as a client that my accounts are not safe and anyone who works at Cell C can assess it without me knowing about it. </p> <p> </p> <p>Lastly Cell C bridged our Contract, on the 03/01/2017 they debited from my bank account, as from our agreement they suppose to debit my account on the 25 but they decided to debit at their on day without my approval which affected my bank account balance and I ended up paying for unsuccessful debit which is R230.</p> <p> </p> <p>I need this matters solved ASAP, a Police case will be opened. </p> <p> </p> <p>I will never ever recommend Cell C to anyone as its a useless network </p>