Network swop suspended
<p>We app**** on Friday to do the Network swop. Everything was accepted. We go into the Northgate store on Saturday with all our documents only to hear that the process had been suspended for 7 days. This morning I get hold of Heather in customer care who says the process was only suspended from today. Bottom line is that we followed instructions, stood waiting our turn and come up empty. Not a good way to start when the reason you are doing a network swop is to avoid this kind of issue. Now sitting between suppliers. Not very happy at all</p>
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Cell C's replyOfficial
09 May 2016, 10:41We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply09 May 2016, 10:41
Official
We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
10 May 2016, 11:47i received an email and gave the woman the numbers to call. Haven't heard a word. Yesterday Heather told my husband that despite the fact all four numbers were accepted on Friday we were marked as undesirable customers but could not tell him why. I personally don't care why. we app**** and were accepted - honour your commitments
's update10 May 2016, 11:47
Reviewer Update
i received an email and gave the woman the numbers to call. Haven't heard a word. Yesterday Heather told my husband that despite the fact all four numbers were accepted on Friday we were marked as undesirable customers but could not tell him why. I personally don't care why. we app**** and were accepted - honour your commitments