Network problem which no one can solve!!!!
I haven't been able to receive calls or sms's for the past 2 weeks. I phoned customer care more than 10 times. I visited the Cell C store twice. No one can solve this even after been escalated. How is this possible??? The Cell C store rather wants to sell another line or phone to me??? I NEED HELP!!
Helpful (0)
Replies (12)0
Replies (12)
Cell C's replyOfficial
22 Sept 2025, 17:04Dear Marlize V,
Thank you for reaching out to us.
We’re truly sorry to hear about your ongoing experience, this is not the level of service we aim to provide, and we completely understand your frustration.
We’d like to urgently escalate this matter to ensure it’s resolved as quickly as possible. Please send us a private message with the following details:
Your Cell C number
Any reference numbers you may have received
We’ll make sure this is prioritized and handled by the right team.
Your feedback is important, and we’re committed to restoring your trust in our service.
Regards
Cell C | DA
Thank you for reaching out to us.
We’re truly sorry to hear about your ongoing experience, this is not the level of service we aim to provide, and we completely understand your frustration.
We’d like to urgently escalate this matter to ensure it’s resolved as quickly as possible. Please send us a private message with the following details:
Your Cell C number
Any reference numbers you may have received
We’ll make sure this is prioritized and handled by the right team.
Your feedback is important, and we’re committed to restoring your trust in our service.
Regards
Cell C | DA
Best regards,
Cell C's reply22 Sept 2025, 17:04
Official
Dear Marlize V,
Thank you for reaching out to us.
We’re truly sorry to hear about your ongoing experience, this is not the level of service we aim to provide, and we completely understand your frustration.
We’d like to urgently escalate this matter to ensure it’s resolved as quickly as possible. Please send us a private message with the following details:
Your Cell C number
Any reference numbers you may have received
We’ll make sure this is prioritized and handled by the right team.
Your feedback is important, and we’re committed to restoring your trust in our service.
Regards
Cell C | DA
Thank you for reaching out to us.
We’re truly sorry to hear about your ongoing experience, this is not the level of service we aim to provide, and we completely understand your frustration.
We’d like to urgently escalate this matter to ensure it’s resolved as quickly as possible. Please send us a private message with the following details:
Your Cell C number
Any reference numbers you may have received
We’ll make sure this is prioritized and handled by the right team.
Your feedback is important, and we’re committed to restoring your trust in our service.
Regards
Cell C | DA
Best regards,
's updateReviewer Update
22 Sept 2025, 17:10My nr is ***
Ref nr ***
Cell C says that my nr is diverted. Yes, I diverted it to my Capitec sim card in order to receive phone calls. That number is ***
My problem is that I can't receive OTP's from my bank in order to make online purchases.
Ref nr ***
Cell C says that my nr is diverted. Yes, I diverted it to my Capitec sim card in order to receive phone calls. That number is ***
My problem is that I can't receive OTP's from my bank in order to make online purchases.
's update22 Sept 2025, 17:10
Reviewer Update
My nr is ***
Ref nr ***
Cell C says that my nr is diverted. Yes, I diverted it to my Capitec sim card in order to receive phone calls. That number is ***
My problem is that I can't receive OTP's from my bank in order to make online purchases.
Ref nr ***
Cell C says that my nr is diverted. Yes, I diverted it to my Capitec sim card in order to receive phone calls. That number is ***
My problem is that I can't receive OTP's from my bank in order to make online purchases.
Cell C's replyOfficial
22 Sept 2025, 17:21Thank you for the response.
We have manually reset your network settings. Please reboot your device then wait 15 minutes for it to pick up full connection.
Please do let us know the outcome.
Alternatively, please check if your SMS center number is set to +***.
Cell C | DA
We have manually reset your network settings. Please reboot your device then wait 15 minutes for it to pick up full connection.
Please do let us know the outcome.
Alternatively, please check if your SMS center number is set to +***.
Cell C | DA
Best regards,
Cell C's reply22 Sept 2025, 17:21
Official
Thank you for the response.
We have manually reset your network settings. Please reboot your device then wait 15 minutes for it to pick up full connection.
Please do let us know the outcome.
Alternatively, please check if your SMS center number is set to +***.
Cell C | DA
We have manually reset your network settings. Please reboot your device then wait 15 minutes for it to pick up full connection.
Please do let us know the outcome.
Alternatively, please check if your SMS center number is set to +***.
Cell C | DA
Best regards,
's updateReviewer Update
22 Sept 2025, 17:52I did everything as you asked. It's still not working!!! The Cell C store even put my sim card into another phone so it's definitely not my phone. What can possibly be the problem?? I need this resolved.
's update22 Sept 2025, 17:52
Reviewer Update
I did everything as you asked. It's still not working!!! The Cell C store even put my sim card into another phone so it's definitely not my phone. What can possibly be the problem?? I need this resolved.
Cell C's replyOfficial
22 Sept 2025, 18:08We would need our support team to do a thorough investigation into this.
Are we able to reach you on the number ***?
Cell C | DA
Are we able to reach you on the number ***?
Cell C | DA
Best regards,
Cell C's reply22 Sept 2025, 18:08
Official
We would need our support team to do a thorough investigation into this.
Are we able to reach you on the number ***?
Cell C | DA
Are we able to reach you on the number ***?
Cell C | DA
Best regards,
's updateReviewer Update
22 Sept 2025, 18:12Yes you can.
's update22 Sept 2025, 18:12
Reviewer Update
Yes you can.
Cell C's replyOfficial
22 Sept 2025, 18:27Thank you, our support team will be in touch to assist.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply22 Sept 2025, 18:27
Official
Thank you, our support team will be in touch to assist.
Cell C | DA
Cell C | DA
Best regards,
's updateReviewer Update
22 Sept 2025, 18:28Thanks
's update22 Sept 2025, 18:28
Reviewer Update
Thanks
Cell C's replyOfficial
23 Sept 2025, 07:56You're welcome.
Cell C | CW
Cell C | CW
Best regards,
Cell C's reply23 Sept 2025, 07:56
Official
You're welcome.
Cell C | CW
Cell C | CW
Best regards,
's updateReviewer Update
23 Sept 2025, 19:40Thank you to Ntimbi who helped me in such a professional manner today. She sorted out my problem immediately by suggesting a sim swop. She did this over the phone after I bought a new sim card. Problem solved! Thank you for your amazing and friendly service, Ntimbi!
's update23 Sept 2025, 19:40
Reviewer Update
Thank you to Ntimbi who helped me in such a professional manner today. She sorted out my problem immediately by suggesting a sim swop. She did this over the phone after I bought a new sim card. Problem solved! Thank you for your amazing and friendly service, Ntimbi!
's updateReviewer Update
23 Sept 2025, 19:41*Ntibi
's update23 Sept 2025, 19:41
Reviewer Update
*Ntibi
Cell C's replyOfficial
23 Sept 2025, 20:00Good day Marlize V,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Ntibi was able to assist you in such a professional and friendly manner, and that your issue was resolved quickly with a SIM swap.
We’ll be sure to pass your kind words on to Ntibi and the team.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Cell C!
Cell C | DA
Thank you so much for your wonderful feedback!
We’re delighted to hear that Ntibi was able to assist you in such a professional and friendly manner, and that your issue was resolved quickly with a SIM swap.
We’ll be sure to pass your kind words on to Ntibi and the team.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Cell C!
Cell C | DA
Best regards,
Cell C's reply23 Sept 2025, 20:00
Official
Good day Marlize V,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Ntibi was able to assist you in such a professional and friendly manner, and that your issue was resolved quickly with a SIM swap.
We’ll be sure to pass your kind words on to Ntibi and the team.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Cell C!
Cell C | DA
Thank you so much for your wonderful feedback!
We’re delighted to hear that Ntibi was able to assist you in such a professional and friendly manner, and that your issue was resolved quickly with a SIM swap.
We’ll be sure to pass your kind words on to Ntibi and the team.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Cell C!
Cell C | DA
Best regards,