NETWORK PROBLEM

<p>I took out a Wi-Fi data contract with CellC on 1 April 2016 ( ********** 347. From the beginning it was so slow, takes ± 5 min to open a picture! During Nite Owl is was useable. I've been to the Matlosana Mall Branch of Cell a few times, and I was told to contact their Help Desk. On 1 July 2016 I logged a query ( ********** 939) and on 2 July 2016 I was send an SMS to change settings on my phone. This did not help and I advised them accordingly. On 1 August 2016 I received an SMS that an Interaction will be done (SD523732) During October 2016 a lady phoned me advising me that the Interaction showed that there are a problem and that I must roam on Vodacom. I went into the store so that an Consultant could help me changing the settings. This did not work either! On 3 Nov 2016 I've send an email to CellC again (ref161 ********** 48) explaining the situation again. No response. I've send another SMS on 17 Nov 2016 (161 ********** 02) NO response. On 28 Nov 2016 Godfrey from their Technical Dept phoned me, advising me that CellC does not have coverage in our are, and due to the fact that CellC sold me a product that they can't provide the service, and that I must go back to the store where a purchased the wi-fi router, and I must tell them to cancel the contract. I went back to CellC Matlosana where they advised me that I must bring in the router in it's original pagage. with all the accesories. I went back on 19 Dec 2016 with the router. Mornè, the consultant phoned the Help desk speaking to Sibusiso who advised him that he will email him the necessary forms to be submitted with the router. After waiting for 3 hours, no email and Mornè advised me that he will phone me once he receive the forms. On 10 Jan 2017 I went back to the store where they advised me the Mornè is on leave. A consultant (Eddie) assisted me, trying to solve the problem. I've spend 4 hours there, Eddie on the phone to the Help Desk speaking to at least 25 people who everytime transferred him to someone else or giving another telephone number to phone.( Everytime the SD 523732 was given) At last someone said that the entire process must start from the beginning, sending in another form to query the data coverage ! At that time I was so tired of unproffesional service that I agreed to that. (ref no ********** 1034) On 11 Jan 2017 a guy phoned me and asked me to please explain the query. He said to me that he can't see that an interaction needs to be done again, and someone will phone me back that same day or at the latest the next day (12 Jan 2017) To date I have not received any call from CellC. I am 65 years old and not well and does not deserve to be treated like this, running up and down, following up on them for over 7 months. All I want is this contract to be cancelled and NOT at my expense. Nobody told me that there is no coverage in our area ! I've been with CellC for 16 years and I am so disappointed !</p>