Network issues

Good day I am really having bad issues with Network when there is load shedding, and would like to port my prepaid number *** to Vodacom with immediate effect, what is the steps to be taken? I have logged the issue with Cell c customer service twice and they say I need to speak to Vodacom, why? Please assist on the steps or advise how to port to Vodacom and keep my number? My email *** Thank you. Nigel Roets