Network issues

Good day

I have been contracted to cell c for about 4years now. I have 2 contracts. I started having network issues on my number ***. I called into the call centre for assistance and the poor service I've received was appalling. The consultants did security checks only to tell me that I need to speak to technical department for assistance. They gave me the number *** to call incase I get disconnected while they transferred me. Indeed I got disconnected and called the number they gave me, I went through to customer service again and the process was the same "I need to do security checks before I can assist you" . Again they did security checks only to tell the same thing, they cannot assist me i need to speak to technical department. They gave me the number to call if I get disconnected while they transferred me. Again I got disconnected and when I called the number the third time I went through the same thing. The fourth time I requested to speak to the supervisor, the consultant cut the call. Fifth time I called again and requested to speak to the supervisor and this time I managed to speak to one, again security checks were done for him to tell me he will put me through to someone in technical department. He managed to put me through and the consultant told me she will log a query so that I can get assistance. She logged the query and I got a reference number. I received a call two times on the 26th of Feb 2022, I could not answer as I was working. They sent a message that they tried ti call me but could not get hold of me, I must call 084135 for further assistance. When I called again I went through the process of security checks for a consultant to tell me I need to go through to technical department. I went through the same cycle of getting disconnected, calling again and doing security checks 3 times before I asked for a supervisor, I spoke to a supervisor who managed to put me through to technical department. The consultant I spoke to said she will send an email to whoever was trying to call me so that they can call me again because my query has been closed. She said I would get a call in 10min but no one called me back. I called again and requested to speak to a supervisor and I spoke to Neo, who advised me that he would ensure that I get assistance and to date I haven't heared from anyone from Cell c. My contract is up to date with payment and I have never missed any payments yet I am not getting the service I am paying for. I would like for my contracts to be terminated as I do not want to deal with such incompetence going forward. Your company has failed me and now I'm stuck with a ridiculously slow internet connection whereas I have paid for those services. Hopefully my request will be attended to unlike the previous times I have not been assisted.

Kind regards Amukelani Shipalana ***