WJ
Warren J
1 reviews | Active since Sept 2011
26 Oct 2021, 13:44
Network has gone from good to terrible
I have been a Cell C prepaid data customer for at least 2 years now- and have been very happy with their service. However, about 3 weeks ago my LTE connection's speed dropped from average 20mb/s, to 0.5mb/s with it only being back up to speed in the mornings when I wake up until about 7am, when it begins to be slow again. Despite numerous calls, reports, reference numbers, and lots of promises, nothing has improved. Fortunately there are other providers. Sorry Cell C- you would have had me as a loyal customer if you just had a smidgen of customer support.
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Replies (2)WJ
Warren J's updateReviewer Update
27 Oct 2021, 07:54Yip- that is what I have heard about 5 times already each time I phone your customer care and get put through to your technical department. I think the first escalation was about 2 weeks ago- so this does not provide any comfort.
WJ
Warren J's update27 Oct 2021, 07:54
Reviewer Update
Yip- that is what I have heard about 5 times already each time I phone your customer care and get put through to your technical department. I think the first escalation was about 2 weeks ago- so this does not provide any comfort.
WJ
Warren J's updateReviewer Update
31 Oct 2021, 07:43Problem still exists- no change.
WJ
Warren J's update31 Oct 2021, 07:43
Reviewer Update
Problem still exists- no change.