Network coverage off since 05 June 2015

Our Network coverage for data went off Friday 05 June 2014, reported matter Saturday, Cell C did not give a reference number because their system is down, reported matter again on Monday, I did not have the IMEI number with me, no reference number but Shereese from Cell C Durban promised a call back at 09h00 09 June 2015. At 11h00 on 09 June the Cell C promise was not met, although she said she called. An arrogant Mr Fmanga assisted me but could not help, spoke to another lady but she also could not help but I would get a call within the next 4 hours from the network team. Got a call from Charles from the Network team, verified the problem again and was promised prompt resolution as the Team is in the area. Up to now the two data tables are useless and the time for usage is deducted every day. It is like the Vodacom add, you have the instrument but it is useless because you do not have coverage. All the consultants wanted me to rate the service level, how can you rate the level when the problem is not solved? Then Cell C call me back on a data instrument, how can you answer a call with this specific Tablet