Network connection

Reported a network problem on 1 July 2015, ref nr *** that has to date not been resolved. Furthermore reported the problem to call centre agents and Mr R Swart owner of Cell C store at Colonnade, who also referred the query to the network department. Call centre agent advised I should change from 3g to 2g, that also did not work as the phone automatically go back to 3g. I live on a small holding and do require 24network coverage. To have a phone that constantly do not work is definitely not acceptable. Cell C do not practice what their CEO preach and do not care about customer care/clients and/or service. I herewith request that the CEO resolve the connection problems as his staff are to *********** to do so and evidently do not care about media risks. Urgent feedback will be appreciated.