MH
Mxolisi H
1 reviews | Active since Apr 2019
01 Nov 2023, 21:54
**** Network
I've had a very bad experience canceling my contract with this network. I've been debited thrice the amount I used to pay and what's worse I'm now being told I need to pay cancelation fee. And I was told that the reason was the previous contract expired on the of August 2023 and was dragged until September. I feel like this is tactics by Cell C to keep debiting my account with nonsense charges. Worse part I can't even use the number they billing me for
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Cell C's replyOfficial
02 Nov 2023, 07:09Dear Mxolisi Hadebe
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
We have referred your query to our support team who will be in touch within 24 working hours to assist further.
Regard's,
Cell C | SR
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
We have referred your query to our support team who will be in touch within 24 working hours to assist further.
Regard's,
Cell C | SR
Cell C's reply02 Nov 2023, 07:09
Official
Dear Mxolisi Hadebe
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
We have referred your query to our support team who will be in touch within 24 working hours to assist further.
Regard's,
Cell C | SR
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
We have referred your query to our support team who will be in touch within 24 working hours to assist further.
Regard's,
Cell C | SR