DM
Dumisani M

1 reviews | Active since Oct 2015

19 Oct 2015, 08:53

Netowork of CELL IS THE WORST

I Just want to say I am sick and tired of Cell C. I have complained from last week Tuesday already, 13 Oct 2015. The Cell C store in Riverside in Nelspruit told me its a phone problem and I took the phone to an iPhone store in Illanga Mall it was rebooted and all Apps updated but still the problem persisted. I have called your customer service and given the following ref number - ***. I was told the issue will be dealth with but up until now. My phone keep on losing network and shows no service or searching. I then receive sms from Cell C saying they tried contacting me but my phone was unavailable, of coz it will be unavailable because 90% of the time network has been lost and you wont be able to reach me. I want out I wont pay monthly fees for a service I am not getting. I regret the day I ever left Vodacom for Cell C. This past two weeks alone have cost me a lot of money as clients were unable to reach me.

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Replies (1)
Cell C
Cell C's reply19 Oct 2015, 09:03
Official
Hello Dumisani17,

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.

Regards
Cell C | PN