Negligent Service!

I have never experienced such negligent service with CellC!!

I upgraded one of my lines 2 weeks ago with the promise of delivery in 3 business days. To date, after +/- 2hours combined holding for service and Whatsapp messages back and fourth, I still do not know when I am going to get what I have paid for? Caleb? who processed the upgrade clearly over promised and further more when I escalated the matter to Carmel Hartslief on the 11th of April I was assured that the matter would be dealt with and resolved. The agent then phoned me, screaming at me saying that he doesn’t know why Carmel emailed him and that “he has nothing to say to me”! So Tough S***??? I want the device I ordered delivered or I will collect it. No one has actually done anything about this, the call centre is useless and I have had enough of “I will escalate/query” , “please hold then get cut off” , “the matter will be resolved”.

CellC you decide what you want me to do with the 6 lines I pay for each month, on time for the last 18 years?