Negligent

After requesting the close my account I received an email with an invoice and statement on 6 December which I settled on the same day. I emailed cellc with my proof of payment and account details which they never responded to. 23 December I received a call from debt collectors stating that they handed over my account on the same day I made a payment to them.

On 10 December Cell c emailed me to let me know that cancellation was processed stating that it will be terminated in NOVEMBER. The debt collectors confirmed that cell c handed me over on 10 December. This makes no sense.