V
Vuyelwa
1 reviews | Active since Aug 2023
11 Sept 2025, 00:14
Neglegence caused that is ruining my credit profile
I regret the decision I took to upgrade my contact with cell C bcoz I upgraded because I knew I will afford it as I'm with them for so long now but things changed because the bill came back with crazy amount when asked for clarity no one can explain exactly how did we ended up with such a crazy amount then I asked them for payment arrangements they promised to come back to me remember it was August then again this month they send me the sms again with crazy amount n also the data that I canceled when I was upgrading are still active yhoo it's really frustrating to be with cell C lately I'm not sure what to do to get out of this mess they caused
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Cell C's replyOfficial
11 Sept 2025, 07:23Dear Vuyelwa,
Thank you for reaching out and for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience you've encountered, and we understand how distressing billing issues can be especially when they affect your credit profile.
We’ve escalated your concerns to our Support Team for urgent investigation. They will review your account in detail, including the upgrade process, billing discrepancies, and the status of the data services you requested to cancel. A full breakdown of the charges will be provided, along with a clear explanation and a proposed resolution.
We also acknowledge your request for a payment arrangement and apologize for the delay in feedback. This will be revisited as part of the investigation to ensure a fair and manageable solution is offered.
Your loyalty to Cell C over the years is truly valued, and we are committed to restoring your confidence in our service.
Kind regards,
Cell C | GM
Thank you for reaching out and for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience you've encountered, and we understand how distressing billing issues can be especially when they affect your credit profile.
We’ve escalated your concerns to our Support Team for urgent investigation. They will review your account in detail, including the upgrade process, billing discrepancies, and the status of the data services you requested to cancel. A full breakdown of the charges will be provided, along with a clear explanation and a proposed resolution.
We also acknowledge your request for a payment arrangement and apologize for the delay in feedback. This will be revisited as part of the investigation to ensure a fair and manageable solution is offered.
Your loyalty to Cell C over the years is truly valued, and we are committed to restoring your confidence in our service.
Kind regards,
Cell C | GM
Cell C's reply11 Sept 2025, 07:23
Official
Dear Vuyelwa,
Thank you for reaching out and for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience you've encountered, and we understand how distressing billing issues can be especially when they affect your credit profile.
We’ve escalated your concerns to our Support Team for urgent investigation. They will review your account in detail, including the upgrade process, billing discrepancies, and the status of the data services you requested to cancel. A full breakdown of the charges will be provided, along with a clear explanation and a proposed resolution.
We also acknowledge your request for a payment arrangement and apologize for the delay in feedback. This will be revisited as part of the investigation to ensure a fair and manageable solution is offered.
Your loyalty to Cell C over the years is truly valued, and we are committed to restoring your confidence in our service.
Kind regards,
Cell C | GM
Thank you for reaching out and for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience you've encountered, and we understand how distressing billing issues can be especially when they affect your credit profile.
We’ve escalated your concerns to our Support Team for urgent investigation. They will review your account in detail, including the upgrade process, billing discrepancies, and the status of the data services you requested to cancel. A full breakdown of the charges will be provided, along with a clear explanation and a proposed resolution.
We also acknowledge your request for a payment arrangement and apologize for the delay in feedback. This will be revisited as part of the investigation to ensure a fair and manageable solution is offered.
Your loyalty to Cell C over the years is truly valued, and we are committed to restoring your confidence in our service.
Kind regards,
Cell C | GM