Needing to split my accounts urgently

Due to a hiccup with my bank this month, I had a problem with my debit orders, but now that I want to sort out my problems I cannot get assistance from Cell C. Two of my contracts are billed together and I have requested that they seperate the contracts and give them individual accounts so that the payment made can be allocated and one of my lines can be fixed, however as per supervisor Lance Jacobs this is not possible, so I cannot be billed individually for each contract? Not very helpful for such a long standing customer who really could do with some assistance in trying to resolve my mishap.