MP
Michelle P

1 reviews | Active since Aug 2018

09 Aug 2018, 19:11

Needing Help

I have been unable to register on the website or app to confirm my data available because (1) email address too long and (2) they’re sending an otp whilst I have a router and no way to receive that otp. I have asked for help via logging a complaint on the website numerous times without success. And tonight the complaint won’t log because my ten-digit cell phone number isn’t accepted as it isn’t ten-digits??? Not a happy customer.

0
Replies (3)
Cell C
Cell C's reply10 Aug 2018, 08:51
Official

Good morning Michelle

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply10 Aug 2018, 13:54
Official

Please be advised that Danielle forwarded this matter to self-service for assistance.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply17 Aug 2018, 13:13
Official

As per feedback from self-service, you have been assisted.

Regards

Cell C | PN

Best regards,