JF
Jannicke F
1 reviews | Active since Jan 2012
17 Apr 2023, 18:07
NEED HELP!!! TERRIBLE SERVICE!!!
I placed an order on Cell C online last week Wednesday (device only), but when I received the payment confirmation, the product stated was incorrect.
I ordered the "Samsung T875 Tablet S7 11 Inch Black 128gb Lte-A Buds bundle" (as per attached screenshot), but this confirmation email says " Samsung T225 Galaxy Tab A7 Lite 8.7 Inch 32GB Price: R3499.00".
I have been phoning (084 135 and 084 145) everyday and I just get transferred from one department to another and nobody can help me!!! I have also emailed numerous email addresses!
This is NOT what I ordered and NOT what I want. Please help me ASAP before the incorrect product gets delivered????
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
17 Apr 2023, 18:19Dear Jannicke Fernandes
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please email us the screenshot of your order to *** so that we can further assist. Kindly use the following as your subject line- HP: Jannicke Fernandes *** | Order Number: ***
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please email us the screenshot of your order to *** so that we can further assist. Kindly use the following as your subject line- HP: Jannicke Fernandes *** | Order Number: ***
Regards
^TM
Best regards,
Cell C's reply17 Apr 2023, 18:19
Official
Dear Jannicke Fernandes
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please email us the screenshot of your order to *** so that we can further assist. Kindly use the following as your subject line- HP: Jannicke Fernandes *** | Order Number: ***
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please email us the screenshot of your order to *** so that we can further assist. Kindly use the following as your subject line- HP: Jannicke Fernandes *** | Order Number: ***
Regards
^TM
Best regards,
JF
Jannicke F's updateReviewer Update
18 Apr 2023, 09:16Hi,
I sent an email to that email address last night before I received this reply.
The emails subject is ORDER NUMBER: *** , but I did include my name and number in the body of the email.
How long will it take to get a response?
Thank you,
Jannicke Nassif (Fernandes)
I sent an email to that email address last night before I received this reply.
The emails subject is ORDER NUMBER: *** , but I did include my name and number in the body of the email.
How long will it take to get a response?
Thank you,
Jannicke Nassif (Fernandes)
JF
Jannicke F's update18 Apr 2023, 09:16
Reviewer Update
Hi,
I sent an email to that email address last night before I received this reply.
The emails subject is ORDER NUMBER: *** , but I did include my name and number in the body of the email.
How long will it take to get a response?
Thank you,
Jannicke Nassif (Fernandes)
I sent an email to that email address last night before I received this reply.
The emails subject is ORDER NUMBER: *** , but I did include my name and number in the body of the email.
How long will it take to get a response?
Thank you,
Jannicke Nassif (Fernandes)
Cell C's replyOfficial
18 Apr 2023, 10:30Dear Jannicke Fernandes,
We would like to confirm receipt of your email.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
We would like to confirm receipt of your email.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
Best regards,
Cell C's reply18 Apr 2023, 10:30
Official
Dear Jannicke Fernandes,
We would like to confirm receipt of your email.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
We would like to confirm receipt of your email.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
Best regards,
JF
Jannicke F's updateReviewer Update
17 May 2023, 17:56I had gotten a reply from Derrick ***, I eventually received a tracking number, but then nothing!!!
As per my email on 04/05/2023 to Derrick:
"I was tracking my parcel and on 26/04/2023, it said "Possible crime loss". I called CourierIT and they said this means the vehicle was hijacked.
Please advise when I will be receiving my parcel? It has been over 3 weeks now.
CourierIT also informed my domestic worker that she could not sign for the parcel and I am usually out at meetings all day.Please can you ask the courier company to call me to let me know when they will be delivering the parcel?
Thank you."
I have sent 2 emails since, with ABSOLUTELY NO REPLY!!!!
I placed my order for the 12/04/2023 and it is now 17/05/2023!!!!
I NEED MY ORDER WITH THE CORRECT TABLET!!!!
I AM BEYOND FRUSTRATED NOW!!! THIS IS RIDICULOUS!!!!
As per my email on 04/05/2023 to Derrick:
"I was tracking my parcel and on 26/04/2023, it said "Possible crime loss". I called CourierIT and they said this means the vehicle was hijacked.
Please advise when I will be receiving my parcel? It has been over 3 weeks now.
CourierIT also informed my domestic worker that she could not sign for the parcel and I am usually out at meetings all day.Please can you ask the courier company to call me to let me know when they will be delivering the parcel?
Thank you."
I have sent 2 emails since, with ABSOLUTELY NO REPLY!!!!
I placed my order for the 12/04/2023 and it is now 17/05/2023!!!!
I NEED MY ORDER WITH THE CORRECT TABLET!!!!
I AM BEYOND FRUSTRATED NOW!!! THIS IS RIDICULOUS!!!!
JF
Jannicke F's update17 May 2023, 17:56
Reviewer Update
I had gotten a reply from Derrick ***, I eventually received a tracking number, but then nothing!!!
As per my email on 04/05/2023 to Derrick:
"I was tracking my parcel and on 26/04/2023, it said "Possible crime loss". I called CourierIT and they said this means the vehicle was hijacked.
Please advise when I will be receiving my parcel? It has been over 3 weeks now.
CourierIT also informed my domestic worker that she could not sign for the parcel and I am usually out at meetings all day.Please can you ask the courier company to call me to let me know when they will be delivering the parcel?
Thank you."
I have sent 2 emails since, with ABSOLUTELY NO REPLY!!!!
I placed my order for the 12/04/2023 and it is now 17/05/2023!!!!
I NEED MY ORDER WITH THE CORRECT TABLET!!!!
I AM BEYOND FRUSTRATED NOW!!! THIS IS RIDICULOUS!!!!
As per my email on 04/05/2023 to Derrick:
"I was tracking my parcel and on 26/04/2023, it said "Possible crime loss". I called CourierIT and they said this means the vehicle was hijacked.
Please advise when I will be receiving my parcel? It has been over 3 weeks now.
CourierIT also informed my domestic worker that she could not sign for the parcel and I am usually out at meetings all day.Please can you ask the courier company to call me to let me know when they will be delivering the parcel?
Thank you."
I have sent 2 emails since, with ABSOLUTELY NO REPLY!!!!
I placed my order for the 12/04/2023 and it is now 17/05/2023!!!!
I NEED MY ORDER WITH THE CORRECT TABLET!!!!
I AM BEYOND FRUSTRATED NOW!!! THIS IS RIDICULOUS!!!!
Cell C's replyOfficial
17 May 2023, 18:37Good day Jannicke,
We apologize for the delayed resolution.
Please note that we have followed up on the matter with our Team and we'll revert back.
Regards
^GN
We apologize for the delayed resolution.
Please note that we have followed up on the matter with our Team and we'll revert back.
Regards
^GN
Best regards,
Cell C's reply17 May 2023, 18:37
Official
Good day Jannicke,
We apologize for the delayed resolution.
Please note that we have followed up on the matter with our Team and we'll revert back.
Regards
^GN
We apologize for the delayed resolution.
Please note that we have followed up on the matter with our Team and we'll revert back.
Regards
^GN
Best regards,