1 reviews | Active since Jul 2020

02 Jan 2023, 05:21

Nden?

Item: Cell C
Rating: 1
Author: Esther K

Why was I debited more than the agreed amount. I keep asking your agents with no luck

Helpful (0)

Replies (25)

Cell C's replyOfficial

02 Jan 2023, 12:01

Hi Esther

Kindly refer to your latest invoice, it gives a clear indication on how you have been billed.

^PN

Best regards,

Cell C's reply02 Jan 2023, 12:01

Official

Hi Esther

Kindly refer to your latest invoice, it gives a clear indication on how you have been billed.

^PN

Best regards,

Esther K's updateReviewer Update

03 Jan 2023, 10:06

Did u send it to me?I was given a reduction after 3 instalnents so what is this

Esther K's update03 Jan 2023, 10:06

Reviewer Update

Did u send it to me?I was given a reduction after 3 instalnents so what is this

Cell C's replyOfficial

03 Jan 2023, 10:19

Please confirm your email address for the statement to be re-sent to you.

^MN

Best regards,

Cell C's reply03 Jan 2023, 10:19

Official

Please confirm your email address for the statement to be re-sent to you.

^MN

Best regards,

Esther K's updateReviewer Update

05 Jan 2023, 09:20

***
Call and explain it to me

Esther K's update05 Jan 2023, 09:20

Reviewer Update

***
Call and explain it to me

Cell C's replyOfficial

05 Jan 2023, 10:31

Thank you, we will be in touch

^MN

Best regards,

Cell C's reply05 Jan 2023, 10:31

Official

Thank you, we will be in touch

^MN

Best regards,

Esther K's updateReviewer Update

14 Jan 2023, 10:15

If I dnt get my refund today,I'm reversing the payment and changing my bank account finish.

Esther K's update14 Jan 2023, 10:15

Reviewer Update

If I dnt get my refund today,I'm reversing the payment and changing my bank account finish.

Cell C's replyOfficial

14 Jan 2023, 11:26

Dear Esther,

We apologize for the delayed resolution.

Please note that your query is still pending, we have requested priority.

Regards
^GN

Best regards,

Cell C's reply14 Jan 2023, 11:26

Official

Dear Esther,

We apologize for the delayed resolution.

Please note that your query is still pending, we have requested priority.

Regards
^GN

Best regards,

Esther K's updateReviewer Update

25 Jan 2023, 12:14

This query is still pending so u better not debit my account or I will reverse nd block u ppl from deducting...!!!

Esther K's update25 Jan 2023, 12:14

Reviewer Update

This query is still pending so u better not debit my account or I will reverse nd block u ppl from deducting...!!!

Cell C's replyOfficial

25 Jan 2023, 12:35

Good day Esther Kgomongwe

The feedback states that you were contacted and advised that the amount included the penalty fee, for late payment.

Regards
NH

Best regards,

Cell C's reply25 Jan 2023, 12:35

Official

Good day Esther Kgomongwe

The feedback states that you were contacted and advised that the amount included the penalty fee, for late payment.

Regards
NH

Best regards,

Esther K's updateReviewer Update

25 Jan 2023, 14:16

Stop written this **** nd send me that recording we're the agent advised me abt that penalty fee NOW,which u took in Dec bc not Nov wen I made a payment arrangement

Esther K's update25 Jan 2023, 14:16

Reviewer Update

Stop written this **** nd send me that recording we're the agent advised me abt that penalty fee NOW,which u took in Dec bc not Nov wen I made a payment arrangement

Cell C's replyOfficial

25 Jan 2023, 15:28

The penalty is because of the debit order that was reversed in November 2022.

^NH

Best regards,

Cell C's reply25 Jan 2023, 15:28

Official

The penalty is because of the debit order that was reversed in November 2022.

^NH

Best regards,

Esther K's updateReviewer Update

02 Feb 2023, 15:19

Why has no1 called me

Esther K's update02 Feb 2023, 15:19

Reviewer Update

Why has no1 called me

Esther K's updateReviewer Update

02 Feb 2023, 15:20

Send me that call recording whr I'm advised of those fees

Esther K's update02 Feb 2023, 15:20

Reviewer Update

Send me that call recording whr I'm advised of those fees

Cell C's replyOfficial

02 Feb 2023, 15:32

Good day Esther,

Feedback has been provided to you.

You were not advised of the penalty fee in November because the fee only reflected in December.

Regards,
^TN

Best regards,

Cell C's reply02 Feb 2023, 15:32

Official

Good day Esther,

Feedback has been provided to you.

You were not advised of the penalty fee in November because the fee only reflected in December.

Regards,
^TN

Best regards,

Esther K's updateReviewer Update

20 Feb 2023, 10:47

I HAVE BEEN WAITING FOR THAT CALL RECORDING AND I HAVE REVERSED THE PAYMENT AND CHANGED MY BANKING DETAILS.YOU PEOPLE ARE FULL OF ****-I WANT MY REFUND OR IM NOT PAYING THIS ACCOUNT! YOU NOW MAKE IT MY PROBLEM THAT YOUR AGENT DID NOT INFORM ME ABOUT ANY EXTRA COSTS SHOULD I MISS PAYMENT.YOUR MAD

Esther K's update20 Feb 2023, 10:47

Reviewer Update

Esther K's updateReviewer Update

20 Feb 2023, 10:47

NO ONE EVEN CARED TO CALL ME AND GIVE ME THAT FEEDBACK AS STATED ABOVE!!!

Esther K's update20 Feb 2023, 10:47

Reviewer Update

NO ONE EVEN CARED TO CALL ME AND GIVE ME THAT FEEDBACK AS STATED ABOVE!!!

Cell C's replyOfficial

20 Feb 2023, 12:58

Good day Esther

Thank you for contacting us.

You had a credit note of R152.40 which has been added to your next bill.

^SM

Best regards,

Cell C's reply20 Feb 2023, 12:58

Official

Good day Esther

Thank you for contacting us.

You had a credit note of R152.40 which has been added to your next bill.

^SM

Best regards,

Esther K's updateReviewer Update

27 Feb 2023, 07:08

Heei lona I reversed my funds and it will b like this until u call me with an explanation!!!!nor will I pay a dime xtra

Esther K's update27 Feb 2023, 07:08

Reviewer Update

Heei lona I reversed my funds and it will b like this until u call me with an explanation!!!!nor will I pay a dime xtra

Cell C's replyOfficial

27 Feb 2023, 08:07

Good day Esther

We have requested for you to be contacted .

Regards
NH

Best regards,

Cell C's reply27 Feb 2023, 08:07

Official

Good day Esther

We have requested for you to be contacted .

Regards
NH

Best regards,

Esther K's updateReviewer Update

28 Feb 2023, 11:43

When it's suitable for you?send me the recording since u had a nerve to tell me.i was advised abt dat R70 penalty fee.send it nd I will take your call

Esther K's update28 Feb 2023, 11:43

Reviewer Update

When it's suitable for you?send me the recording since u had a nerve to tell me.i was advised abt dat R70 penalty fee.send it nd I will take your call

Cell C's replyOfficial

28 Feb 2023, 15:49

We do understand your frustration due to delay in resolving the matter, our team will be in touch to assist.

^MN

Best regards,

Cell C's reply28 Feb 2023, 15:49

Official

We do understand your frustration due to delay in resolving the matter, our team will be in touch to assist.

^MN

Best regards,

Esther K's updateReviewer Update

01 Mar 2023, 11:32

U don't understand anything,you just thought you'd get away with over debating me..NB I WIL NOT PAY ANY PENALTY FEE DUE TO THE RECENT REVERSAL. Ur taking ur time to get bck to me after all

Esther K's update01 Mar 2023, 11:32

Reviewer Update

U don't understand anything,you just thought you'd get away with over debating me..NB I WIL NOT PAY ANY PENALTY FEE DUE TO THE RECENT REVERSAL. Ur taking ur time to get bck to me after all

Cell C's replyOfficial

01 Mar 2023, 11:58

Good day Esther Kgomongwe

Thank you for reaching out.
The team will in touch to assist accordingly.

Regards
NH

Best regards,

Cell C's reply01 Mar 2023, 11:58

Official

Good day Esther Kgomongwe

Thank you for reaching out.
The team will in touch to assist accordingly.

Regards
NH

Best regards,

Esther K's updateReviewer Update

02 Apr 2023, 09:44

So u think blocking my phone is in anyway helpful??

Esther K's update02 Apr 2023, 09:44

Reviewer Update

So u think blocking my phone is in anyway helpful??

Cell C's replyOfficial

02 Apr 2023, 09:54

Good day Esther,

Please note the lines are suspend due to the account being in arrears.

Regards
^GN

Best regards,

Cell C's reply02 Apr 2023, 09:54

Official

Good day Esther,

Please note the lines are suspend due to the account being in arrears.

Regards
^GN

Best regards,

Nden?

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