Nasty Surprise after upgrading at Cell C
<p>Cell C phoned and persuaded me to upgrade to a new phone after my contract expired. Phone was delivered to me by courier. I took new phone in its box to Cell C Walmer Park and asked them to activte it for me and set it up. So fine, but later that month I got an SMS to say I had reached my limit of R645 in just about two weeks - with making only a minimum of calls, etc!! I went bcak to Cell C and they said the way it had been set up, it was constantly updating info if I used it or not! They did not tell me this when they activated the phone!! Since then, they put a cap on of R250. But now I am stuck with payment of the R645 and Cell C say there is nothing they can do about it. So Cell C has lost a customer after being with them for about three yaers. After this contract, no more Cell C for me! Graham Wood</p>
Good morning Graham
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Good morning Graham
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
i already lodged a complaint on the Cell C Website and a guy from Cell c contacted me, heard my story and said unfortunately there was nothing they could do to reimburse me. He said if it had been a telephonic matter he could have played the tape where they set up the phone but as I visited the store and did it face to face, there was no come back. So much for Cell C customer service!!. As a pensioner I cannot afford to pay R645 for two weeks use of my new phone. when they told me it would be only R189 per month! i am so sorry I did not stay with my old phone and not responded to the many Cell C sales calls.
i already lodged a complaint on the Cell C Website and a guy from Cell c contacted me, heard my story and said unfortunately there was nothing they could do to reimburse me. He said if it had been a telephonic matter he could have played the tape where they set up the phone but as I visited the store and did it face to face, there was no come back. So much for Cell C customer service!!. As a pensioner I cannot afford to pay R645 for two weeks use of my new phone. when they told me it would be only R189 per month! i am so sorry I did not stay with my old phone and not responded to the many Cell C sales calls.