1 reviews | Active since Jul 2018
MY WORSE NIGHT MARE
GOOD DAY
AM SO UNHAPPY WITH THE SERVICE I GO FROM CELL C CONCERNING THE ASSISTANCE I GOT TOWARDS SWIM SWAPPING MY LINE. I HAVE BEEN USING CELL C FOR MORE THAN 5 YEARS NOW AND I LOST MY SIM A MONTH AGO I WAS USING IT ON MY APP AND MY OTHER PERSONAL DETAILS ABROAD SO NOW THERE WAS A BREAK IN THEN I LOST THE SIM AND BOUGHT A NON REGISTERED SIM TO SIM SWAP AND COULDNT EVEN REMEMBER SOME OF THE ANSWERS FOR THE SECURITY QUESTIONS AND NOW MY LIFE IS ON HOLD BECAUSE I DESPERATELY NEED THE SIM REGISTERED ASAP PLEASE ASSIST ME PLEASE BECAUSE I NEED THE SIM AND THE CELL C STORE DIDNT HELP AS WELL SO NOW I DONT KNOW WHAT TO DO HONESTLY
Good afternoon Ayanda
A security check is mandatory and our consultants have to follow specific business rules when handling customer queries\requests.
We have requested one of our team members to assist with the SIM swap, alternatively, you can visit your nearest Cell C store, bring along your proof of address and identity document. If the SIM card is not RICA registered under your name then you must bring an affidavit.
Regards
Cell C | PN
Good afternoon Ayanda
A security check is mandatory and our consultants have to follow specific business rules when handling customer queries\requests.
We have requested one of our team members to assist with the SIM swap, alternatively, you can visit your nearest Cell C store, bring along your proof of address and identity document. If the SIM card is not RICA registered under your name then you must bring an affidavit.
Regards
Cell C | PN
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN