RH
Reigana H

1 reviews | Active since Nov 2016

08 Feb 2017, 10:46

My whatsapp bundle disappeared

<p>last week Wednesday i loaded a whatsapp bundle, in less than 24 hours a whole gig of whatsapp data was depleted and the only explanation i was given was that i downloaded a big video, can a video take a whole gig of data? I dont think thats possible, secondly it took Cell C over a week to get back to me and in this week i was told not to load another data bundle.</p> <p> </p> <p>I am appauled by the service recieved and the inaccurate feedback I have recieved, I want an accurate answer as to where a 1 gig whatsapp bundle went to in less than 24hours compared to other months where i have over 400mb left when the bundle expires.</p>

0
Replies (3)
Cell C
Cell C's reply08 Feb 2017, 10:51
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

RH
Reigana H's update08 Feb 2017, 13:53
Reviewer Update

****************!!!!! i asked for proof of the 1 gig of whatsapp data I used in a days time please! I never downloaded anything big enough from whatsapp to have used a WHOLE GIG in a day!!!!! Theodora send me proof please, im taking this further and im changing networks... you guys are *******!

Cell C
Cell C's reply09 Feb 2017, 12:35
Official

Theodorah confirmed that she has contacted you and advised that she will email you the data validation report.

Regards

Cell C | PN

Best regards,