MY UNSOLVED PROBLEM WITH CELLC

Hi ,names N.Pillay ,I'd number ***. On 29-10-21,I had a new contract with cellc. I went to greenstone mall in edenvale jhb, my contract included,a laptop, home router and 10 gig day/night data for 36 months. A month later l noticed that the router was not working and eversince then I am report to cellc but nothing has been done. In December last year I call cellc customer care and told them my problem ,they said me I must go to the branch and complain I was in cape town then ,and had to wait till I am back in jhb On March 2nd ,I went to the branch and explained my problem ,the lady who helped me said me its a network issue ,I will have to talk to the manager,so I spoke to the manager and this is what I told him "EVERSINCE I GOT THIS CONTRACT ,THE ROUTER IS NOT WORKING ,THE DATA IS NEVER BEEN USED ITS A TOTAL FAILURE, HE TOLD ME ,THAT HE HAS TO LOG A COMPLAINT, AND ITS THE ONLY WAY FORWARD ,WE HAVE TO FOLLOW PROCEDURES" The next day (03-03-22) I got a call from a cellc technician and he said he that he can't do any thing because "THERE IS NETWORK COVERAGE IN THE AREA ,BUT THERE IS NO LTE 6 NETWORK COVERAGE AND THIS PACKAGE WAS NOT SUPPOSED TO BE SOLD BEFORE CHECKING NETWORK COVERAGE ,AND THAT IS THE CORRECT PROCEDURE,HE SAID HE WILL REPORT BACK AND THE STORE WILL HAVE TO DECIDE WHAT TO DO . When I called the store I was said I have 3 choices (1)RETURN THE STUFF AND I WILL GET A REFUND, (2)TAKE A CHEAPER PACKAGE (3)STAY WITH THAT PACKAGE AND PAY FOR IT Is it fair for me to pay for something I don't like ,why should I return the stuff when the store never follow procedures and now as a customer I got to pay the price So i decided to complain direct to cellc customer care but there's no joy out of this ,it's been 6 months and I'm paying for nothing ,complaining for a month and half and no good results TILL THIS DAY THERE IS NO SUCESS WHERE DO I GO FROM HERE?????