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Estie E

1 reviews | Active since Dec 2015

02 Dec 2015, 07:44

MY SERVICE CUT-OFF DUE TO FALSE RICA STATUS

Last night I suddenly experienced some issues with my sim card. Then following that I started to receive a bunch of sms's (20 plus) saying that I should RICA before June otherwise my services will be cut-off. Straight after that my services was cut-off!!!!!!<br> <br> I was one of the first persons to RICA at one of our local PEP stores back when we were first told to do so. <br> <br> I phoned the Cell C customer line, was told that RICA is independent from Cell C (duh, yes I know!!!) and that if I got the sms from them then they are responsible BUT I am receiving these sms's from CELL C!! It comes from the same number that usually sends me sms's regarding my recharges etc.<br> <br> I am not very happy!! I can not contact anyone nor can they contact me! And now it is my problem to get it sorted out!!<br> <br> NOT ACCEPTABLE!!!

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Replies (1)
Cell C
Cell C's reply02 Dec 2015, 08:21
Official
Hello Engelbrecht85,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN