My sad experience with cell c

Item: Cell C
Rating: 1

I have been a client of cell C for many years. Was diagnosed with ALS and I could no longer afford my big contract and I had to take a smaller one. It was agreed that I was going to pay R93. 00 pm. I ended up paying R140 and R150 something per month for no reason at all. I contacted the help desk and the young man reprimanded me like a child. I canceled my contract. It's just sad that this happened as I was a client for many many years.

Helpful (0)

Replies (2)

Cell C's replyOfficial

22 Sept 2019, 21:19

Good day Arlene j

Thank you for contacting Cell C.

We're sorry to hear about this unfortunate occurrence.

Was the contract cancelled?

^MP

Cell C's reply22 Sept 2019, 21:19

Official

Good day Arlene j

Thank you for contacting Cell C.

We're sorry to hear about this unfortunate occurrence.

Was the contract cancelled?

^MP

's updateReviewer Update

09 Oct 2019, 22:16

And still the nightmare continues with Cell C. Received this message today: Dear valued customer. As at 01/10/2019, your Cell C bill (***) is R290. Your account will be dedebited on 07/10/2019. Thank you, Cell C.

This is pathetic as I have received notification from Cell C that my contract has been cancelled. Yesterday at 12.09 i received notice that my number has been cancelled from my contract? How does this work?

's update09 Oct 2019, 22:16

Reviewer Update