SY
Sihle Y

1 reviews | Active since Jan 2020

07 Jan 2021, 06:48

My paid up letter /horrible service

Been struggling for months now with cellc my contract ended in August 2020 and I asked them to cancel everything under my name they didn't they continued deducting on my account every month I called them they gave me stories in November or beginning of December 2020 I spoke to a lady named Theodorah Molotsi who advised me that my contact has canceled with immediate effect I will get my paid up letter in December then yesterday 06-01-2021 I get a statement that I am owing cellc because they have billed me for something that I don't even have and I told them I don't want anything no data no sms no contract renewal nothing but nobody seems to care I am sick and tired of cellc all I want is my paid up letter and cellc to remove all my details from their system I don't want anything to do with them not now not ever

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Replies (2)
Cell C
Cell C's reply07 Jan 2021, 07:50
Official
Hi Sihle 

You received an invoice which you did not open but immediately assumed that you have been charged. 

We can confirm that your contract has been cancelled and the invoice sent to you was a R0 invoice. 

^MM
SY
Sihle Y's update07 Jan 2021, 07:53
Reviewer Update
How sure are you that I did not open it and FYI I did and you guys are charging me R75 for data.. Airtime.. Sms.. And please can I get MY PAID UP LETTER.. THANK YOU