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Sinazo N
1 reviews | Active since Jan 2025
22 Jan 2025, 10:43
My numbers is registered under someone else's details so I can't do a sim swap and change of ownership
Good day HR Manager
I have been emailing asking for assistance regarding my number ***. Today I went to the Cell c Store at the Grove Mall, I spoke to the assistant manager Jean-Piere and I explained to him about my issue. He said that he cannot help me with the sim swap. The policy does not allow him to do a sim swap for me. He then advised me to email the customer service again and ask assistance to bypass and fix the issue and get my number back.
I have documents including my company invoices that can show I have been using this number for many years. The person registered under my number is a foreign guy with false details. There is no contact number under his profile that can show that my numbers belong to him or not. I believe that is valid enough evidence that proves that the person registered under my numbers does not exist or doesn't even know my number is registered under him.
I don't know what else I can do, even agencies can't help even the store manager are refusing to help me. Can I atleast get the team leader who can help or even the head of the department? I have all the documents that can prove I have been using this number for years. I am not ****ming nor *****ulating Cell c. I can testify to that.
I hope this time around I will get a call from someone who might help me.
Helpful (0)
Replies (11)0
Replies (11)SN
Sinazo N's updateReviewer Update
22 Jan 2025, 11:03I would like to get assistance from the Team Leader. I want my number back or if I change my number I will change the service provider as well. I can't lose the number I was using since 2015 and be fine with Cell c just like that. If I don't get my numbers back, then I won't carry on with Cell c in the near future.
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Sinazo N's update22 Jan 2025, 11:03
Reviewer Update
I would like to get assistance from the Team Leader. I want my number back or if I change my number I will change the service provider as well. I can't lose the number I was using since 2015 and be fine with Cell c just like that. If I don't get my numbers back, then I won't carry on with Cell c in the near future.
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Sinazo N's updateReviewer Update
22 Jan 2025, 11:21I have alternative numbers ***. I don't want to get a call from an agent. I have done sim swap questions, and I failed twice already. I have documents that can prove that I have been using my numbers for years I can provide if necessary.
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Sinazo N's update22 Jan 2025, 11:21
Reviewer Update
I have alternative numbers ***. I don't want to get a call from an agent. I have done sim swap questions, and I failed twice already. I have documents that can prove that I have been using my numbers for years I can provide if necessary.
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Sinazo N's updateReviewer Update
22 Jan 2025, 11:28Documents are ID copy, Learners booking conformation date 2021 under same number, I have affidavit from SAPS for my ID date 2021 with same number, I have my banking details with the same number since 2015 and I have my company invoices paid up on the same number as well. I was rubbed on the 14 January 2025 that is how I lost my Sim card I have the affidavit with the case number of the incident.
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Sinazo N's update22 Jan 2025, 11:28
Reviewer Update
Documents are ID copy, Learners booking conformation date 2021 under same number, I have affidavit from SAPS for my ID date 2021 with same number, I have my banking details with the same number since 2015 and I have my company invoices paid up on the same number as well. I was rubbed on the 14 January 2025 that is how I lost my Sim card I have the affidavit with the case number of the incident.
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Sinazo N's updateReviewer Update
22 Jan 2025, 15:12I want to first change ownership of the sim card to be me I think in that way sim swap will be easier for me.
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Sinazo N's update22 Jan 2025, 15:12
Reviewer Update
I want to first change ownership of the sim card to be me I think in that way sim swap will be easier for me.
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Sinazo N's updateReviewer Update
22 Jan 2025, 15:19As I said before that I did sim swap gave all the information of the number, but I still failed. The best way now is to change ownership to be under me otherwise again I will fail the sim swap questions. I am asking for assistance on that please.
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Sinazo N's update22 Jan 2025, 15:19
Reviewer Update
As I said before that I did sim swap gave all the information of the number, but I still failed. The best way now is to change ownership to be under me otherwise again I will fail the sim swap questions. I am asking for assistance on that please.
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Sinazo N's updateReviewer Update
22 Jan 2025, 15:24I do not know where to find the person I did say he is a foreign guy with false details, even the store manager from the Grove Mall (Jean-Piere) said the person's details are incorrect. So how am I going to find the person, there's no contact details on his profile?
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Sinazo N's update22 Jan 2025, 15:24
Reviewer Update
I do not know where to find the person I did say he is a foreign guy with false details, even the store manager from the Grove Mall (Jean-Piere) said the person's details are incorrect. So how am I going to find the person, there's no contact details on his profile?
SN
Sinazo N's updateReviewer Update
22 Jan 2025, 17:22I believe I'm not the only one that encounter issues like mine and Cell c cannot help us instead they want us to find foreigners to come help with the matter or else lose the number. I have been a loyal customer for Cell c for almost 10 years now and I have done many sim swaps I have never been in this situation that I'm in right now.
I have trusted Cell c with customer care and everything else until I lost my phone with my sim card in it then I find myself in this situation. I can't get my number back that means I have to change number and change service provider also that will help me if I find my self in situations like this one.
Cell c you have failed me dismally I have lost half of my life with that number.
Thanks
I have trusted Cell c with customer care and everything else until I lost my phone with my sim card in it then I find myself in this situation. I can't get my number back that means I have to change number and change service provider also that will help me if I find my self in situations like this one.
Cell c you have failed me dismally I have lost half of my life with that number.
Thanks
SN
Sinazo N's update22 Jan 2025, 17:22
Reviewer Update
I believe I'm not the only one that encounter issues like mine and Cell c cannot help us instead they want us to find foreigners to come help with the matter or else lose the number. I have been a loyal customer for Cell c for almost 10 years now and I have done many sim swaps I have never been in this situation that I'm in right now.
I have trusted Cell c with customer care and everything else until I lost my phone with my sim card in it then I find myself in this situation. I can't get my number back that means I have to change number and change service provider also that will help me if I find my self in situations like this one.
Cell c you have failed me dismally I have lost half of my life with that number.
Thanks
I have trusted Cell c with customer care and everything else until I lost my phone with my sim card in it then I find myself in this situation. I can't get my number back that means I have to change number and change service provider also that will help me if I find my self in situations like this one.
Cell c you have failed me dismally I have lost half of my life with that number.
Thanks
SN
Sinazo N's updateReviewer Update
22 Jan 2025, 19:14What happened to your previous simcard?
On the 14 January 2025 I got ****** my phone with the simcard in it. Opened a case at the police station (case number 162/01/2025).
The reason requesting a sim swaps:
I would like to do a sim swap because I still want to use the number I don't have the simcard with me and my numbers that I use in everything I have.
The date you last used the simcard:
14 January 2025 before I got ******
The Rica serial number of the new sim card:
***
Contact number:
*** (temporary)
On the 14 January 2025 I got ****** my phone with the simcard in it. Opened a case at the police station (case number 162/01/2025).
The reason requesting a sim swaps:
I would like to do a sim swap because I still want to use the number I don't have the simcard with me and my numbers that I use in everything I have.
The date you last used the simcard:
14 January 2025 before I got ******
The Rica serial number of the new sim card:
***
Contact number:
*** (temporary)
SN
Sinazo N's update22 Jan 2025, 19:14
Reviewer Update
What happened to your previous simcard?
On the 14 January 2025 I got ****** my phone with the simcard in it. Opened a case at the police station (case number 162/01/2025).
The reason requesting a sim swaps:
I would like to do a sim swap because I still want to use the number I don't have the simcard with me and my numbers that I use in everything I have.
The date you last used the simcard:
14 January 2025 before I got ******
The Rica serial number of the new sim card:
***
Contact number:
*** (temporary)
On the 14 January 2025 I got ****** my phone with the simcard in it. Opened a case at the police station (case number 162/01/2025).
The reason requesting a sim swaps:
I would like to do a sim swap because I still want to use the number I don't have the simcard with me and my numbers that I use in everything I have.
The date you last used the simcard:
14 January 2025 before I got ******
The Rica serial number of the new sim card:
***
Contact number:
*** (temporary)
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Sinazo N's updateReviewer Update
22 Jan 2025, 20:17The number that I wish to perform a sim swap on is ***
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Sinazo N's update22 Jan 2025, 20:17
Reviewer Update
The number that I wish to perform a sim swap on is ***
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Sinazo N's updateReviewer Update
22 Jan 2025, 20:39Thank you for assistance. I am looking forward for a positive response.
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Sinazo N's update22 Jan 2025, 20:39
Reviewer Update
Thank you for assistance. I am looking forward for a positive response.
SN
Sinazo N's updateReviewer Update
23 Jan 2025, 16:54Thank you soo much for Cell c and the team as a whole. I got a call from sis Beauty she asked me security questions about my number and I passed all of them then she helped me with sim swap.
Today I will sleep very well knowing that number is back.
Once again thank you soo much to sis Beauty and her team for calling me and Cell c as a whole for trusting and hearing my side of the story.👏
Today I will sleep very well knowing that number is back.
Once again thank you soo much to sis Beauty and her team for calling me and Cell c as a whole for trusting and hearing my side of the story.👏
SN
Sinazo N's update23 Jan 2025, 16:54
Reviewer Update
Thank you soo much for Cell c and the team as a whole. I got a call from sis Beauty she asked me security questions about my number and I passed all of them then she helped me with sim swap.
Today I will sleep very well knowing that number is back.
Once again thank you soo much to sis Beauty and her team for calling me and Cell c as a whole for trusting and hearing my side of the story.👏
Today I will sleep very well knowing that number is back.
Once again thank you soo much to sis Beauty and her team for calling me and Cell c as a whole for trusting and hearing my side of the story.👏