SM
Shimi M

1 reviews | Active since Jan 2013

09 May 2018, 14:13

My number deactivated without consent

my premium keeps increasing monthly and my contract has been suspended since the beginning of the year, to better it off Cell C has now cancelled my number without my consent.

I cannot receive calls while monthly they they keep trying to debit and the premium increases monthly. I WANT MY NUMBER BACK. If possible take you device but that number is mine.

this is invasion of my consumer rights and i am raising this with the Ombudsman, i was not even contacted or notified. the worst part is that the consultants cannot help, and even staff in the stores are useless because they claim to be on a different system than customer care.

In the meantime i do not have access to my number, how much opportunities have I missed because of this Cell C?

0
Replies (5)
Cell C
Cell C's reply09 May 2018, 14:29
Official

Good afternoon Shimi

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

SM
Shimi M's update09 May 2018, 14:36
Reviewer Update
temporary number ***
Cell C
Cell C's reply09 May 2018, 14:40
Official

Noted.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply10 May 2018, 09:01
Official

Thabisile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

SM
Shimi M's update06 Jun 2018, 16:56
Reviewer Update
I cannot believe the kind of service i am receiving from Cell C. it has been two months and i am still waiting for a referred to contract which I have signed with Cell C. How many years does it take to retrieve a contract. I have to keep sending mails checking the status of this query since from day one. Oh mind you my number is still inactive and your agent tells me that you want your money and nothing will be done until you receive your money..... What the hell is the purpose of this query and investigations if this is one sided and I cannot even have proof of what i have signed up for? Guilty until proven innocent mentality... keep it up Cell C *Angry4years*