My Never Ending Cell C Nightmare

I recently realised that my ID was ****** and was involved in a number of in authorised account which were **********ly opened. I contacted Cell C to assist. They confirmed to have closed an account but opened another one. Account number *** shows that it was closed and I was provided with a closure letter but now there is account number *** which reflects open and with outstanding amount. I sent an email to Mosela Moloi who was assisting me regarding the matter but she never bothered to reply my email.

I have said to CellC previously that I do not have any relationship with them, I never opened any account with them. R890 liability on credit profile is a lot.

Will you please get someone who is interested in handling the matter professionally and with care to assist me please