RR
Ronald R
1 reviews | Active since Aug 2018
27 Jun 2025, 15:10
My last contract with Cell c was last year which ended October 2024
My last contract with Cell c was last year which ended October 2024. But cell c have not updated their system. Now im trying to access a loan to pay my studies I can't because cell c reflects as if I owe them. I called and even went to their shop in the mall they claim they can't help. Aluminum need is a official letter to say I dont owe them. I need to pay for my fees they blocking me.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
27 Jun 2025, 15:32Dear Ronald Rhulano,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is for your credit profile to reflect accurately, especially when it impacts your ability to access funding for your studies.
We have escalated your case to our support team for urgent investigation and resolution. Our team will review your account status and ensure that, if your contract has indeed ended and there is no outstanding balance, an official letter confirming this will be provided to you as soon as possible.
We appreciate your patience and will keep you updated on the progress. If you have any further questions or need immediate assistance, please let us know.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is for your credit profile to reflect accurately, especially when it impacts your ability to access funding for your studies.
We have escalated your case to our support team for urgent investigation and resolution. Our team will review your account status and ensure that, if your contract has indeed ended and there is no outstanding balance, an official letter confirming this will be provided to you as soon as possible.
We appreciate your patience and will keep you updated on the progress. If you have any further questions or need immediate assistance, please let us know.
Kind regards,
Cell C | GM
Cell C's reply27 Jun 2025, 15:32
Official
Dear Ronald Rhulano,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is for your credit profile to reflect accurately, especially when it impacts your ability to access funding for your studies.
We have escalated your case to our support team for urgent investigation and resolution. Our team will review your account status and ensure that, if your contract has indeed ended and there is no outstanding balance, an official letter confirming this will be provided to you as soon as possible.
We appreciate your patience and will keep you updated on the progress. If you have any further questions or need immediate assistance, please let us know.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is for your credit profile to reflect accurately, especially when it impacts your ability to access funding for your studies.
We have escalated your case to our support team for urgent investigation and resolution. Our team will review your account status and ensure that, if your contract has indeed ended and there is no outstanding balance, an official letter confirming this will be provided to you as soon as possible.
We appreciate your patience and will keep you updated on the progress. If you have any further questions or need immediate assistance, please let us know.
Kind regards,
Cell C | GM
RR
So last week friday I added my complain about cell c affecting my credit after I closed my contact last year October already. This morning a man by the name Sidwell called to say he is about to resolve the issue. Now I call in a lady named Palesa confirmed that although my account shows up to date they can not give me a paid up letter because I skipped a payment last year in August then 1st week in September went to pay. But it was never updated because it was not handed over so now I have to wait 3months for my credit to be resolved....so meaning cell c would have left my information not updated if I had not call in.bits been 9months since I canceled the contact now they blame me for skipping a payment that I fixed 10months ago. So I have to wait I can't make loan for my studies.
Can I get this issue solved it not my problem that cell c forgot to do work for more than 9months. This is so unfair.
Ronald R's updateReviewer Update
30 Jun 2025, 14:35So last week friday I added my complain about cell c affecting my credit after I closed my contact last year October already. This morning a man by the name Sidwell called to say he is about to resolve the issue. Now I call in a lady named Palesa confirmed that although my account shows up to date they can not give me a paid up letter because I skipped a payment last year in August then 1st week in September went to pay. But it was never updated because it was not handed over so now I have to wait 3months for my credit to be resolved....so meaning cell c would have left my information not updated if I had not call in.bits been 9months since I canceled the contact now they blame me for skipping a payment that I fixed 10months ago. So I have to wait I can't make loan for my studies.
Can I get this issue solved it not my problem that cell c forgot to do work for more than 9months. This is so unfair.
RR
Ronald R's update30 Jun 2025, 14:35
Reviewer Update
So last week friday I added my complain about cell c affecting my credit after I closed my contact last year October already. This morning a man by the name Sidwell called to say he is about to resolve the issue. Now I call in a lady named Palesa confirmed that although my account shows up to date they can not give me a paid up letter because I skipped a payment last year in August then 1st week in September went to pay. But it was never updated because it was not handed over so now I have to wait 3months for my credit to be resolved....so meaning cell c would have left my information not updated if I had not call in.bits been 9months since I canceled the contact now they blame me for skipping a payment that I fixed 10months ago. So I have to wait I can't make loan for my studies.
Can I get this issue solved it not my problem that cell c forgot to do work for more than 9months. This is so unfair.
RR
Ronald R's updateReviewer Update
01 Jul 2025, 10:54Hello Cell c
I understand that. Please note my registration will close soon. I am still counting on you to clear my name on time.
I understand that. Please note my registration will close soon. I am still counting on you to clear my name on time.
RR
Ronald R's update01 Jul 2025, 10:54
Reviewer Update
Hello Cell c
I understand that. Please note my registration will close soon. I am still counting on you to clear my name on time.
I understand that. Please note my registration will close soon. I am still counting on you to clear my name on time.
RR
Ronald R's updateReviewer Update
01 Jul 2025, 11:18Ok thank you. I missed 2calls from your team can you please call again
RR
Ronald R's update01 Jul 2025, 11:18
Reviewer Update
Ok thank you. I missed 2calls from your team can you please call again
RR
Ronald R's updateReviewer Update
01 Jul 2025, 12:11Cell c
Thank you for taking accountability and act in less than 48hours. This Special thanks goes to Sidwell I will respect not to mention his surname. Sorry you have restored my hope with cell c but above all to you sir you are a life saver. Thank you for your highly professional help.
Thank you for taking accountability and act in less than 48hours. This Special thanks goes to Sidwell I will respect not to mention his surname. Sorry you have restored my hope with cell c but above all to you sir you are a life saver. Thank you for your highly professional help.
RR
Ronald R's update01 Jul 2025, 12:11
Reviewer Update
Cell c
Thank you for taking accountability and act in less than 48hours. This Special thanks goes to Sidwell I will respect not to mention his surname. Sorry you have restored my hope with cell c but above all to you sir you are a life saver. Thank you for your highly professional help.
Thank you for taking accountability and act in less than 48hours. This Special thanks goes to Sidwell I will respect not to mention his surname. Sorry you have restored my hope with cell c but above all to you sir you are a life saver. Thank you for your highly professional help.
Cell C's replyOfficial
01 Jul 2025, 12:16Dear Ronald,
Thanks so much for your kind words! We're really happy to hear that everything was sorted out quickly and that Sidwell was able to help you in such a professional way.
We’ll definitely pass your message on to him – it will mean a lot.
Thanks again for your support and for giving us the chance to make things right.
Regards
Cell C | CW
Thanks so much for your kind words! We're really happy to hear that everything was sorted out quickly and that Sidwell was able to help you in such a professional way.
We’ll definitely pass your message on to him – it will mean a lot.
Thanks again for your support and for giving us the chance to make things right.
Regards
Cell C | CW
Cell C's reply01 Jul 2025, 12:16
Official
Dear Ronald,
Thanks so much for your kind words! We're really happy to hear that everything was sorted out quickly and that Sidwell was able to help you in such a professional way.
We’ll definitely pass your message on to him – it will mean a lot.
Thanks again for your support and for giving us the chance to make things right.
Regards
Cell C | CW
Thanks so much for your kind words! We're really happy to hear that everything was sorted out quickly and that Sidwell was able to help you in such a professional way.
We’ll definitely pass your message on to him – it will mean a lot.
Thanks again for your support and for giving us the chance to make things right.
Regards
Cell C | CW