MY ID NUMBER USED **********LY AT CELL C AND THEY COULDNT CARE LESS TO HELP RESOLVE THE MATTER.

I am so upset about Cell C. Someone used my ID number to open up 2 phone accounts **********ly, and I found about this matter on Clearscore, where I saw that my Credit Score took a fall, Clearscore reflected that I had a Cell C account that isn’t up to date, this was on the 4th May 2021. I then contacted Cell C Call Centre about this and they confirmed that I do have 2 Numbers that are registered with my ID number, but these numbers are registered as Cash accounts. The Cell C Call Centre said I must go to the nearest Cell C branch to get this resolved, which I still dont understand why they couldnt help me over the call. I went East Gate Cell C branch and one of the agents just confirmed that indeed my ID had 2 numbers registered under my name and they awed R1900. He adviced that I go to the Police Station to get an affidavit to state the matter and send the affidavit and my ID card copy to *** so that they may open a case and get the matter resolved. I sent the documents and followed up 2 times and no one ever rep**** to that email. I need a letter from Cell C to state that this was ********** because thats the only way I can open a case with the Police to submit for Protective Registration with SAFPS to protect my ID Number, but no one helps . I then contacted Clearscore about the incorrect reflection of accounts on my Credit profile and in a week's time, Clearscore, cleared that account on their platform, I was helped by Vinay and Reneiloa from Clearscore, and they were prompt. This is when I relaxed a bit and thought everything was cleared. Until I got a call on the 22nd June 2021 from someone from VVM Debt Collectors saying I awe R33000 from Cell C, I was puzzled and told them that this was a ***** account. I immeiately called Cell C and told me to go the nearest Cell C to get some assistance from there, i was really upset but the agent whom I spoke to said she cant help with anything because she can see my ID number has 2 phone numbers registered to it but she cant open up that profile on her side to open so I must go to the nearest Cell C branch, I went to Cell C branch in Eastgate Mall and I got assisted by a guy called Shahid, who opened a case for me to not get calls from the Debt Collectors anymore, he adviced that I follow up with Cell C customer service in 48 hours about this. I called after 48 hours the agent who helped this time was Nthabiseng Setle, she said my ID now has 3 numbers registered under my name but I must send her the affidavit and ID copy to her and she will escalate it to her Team Leader and her Team Leader will escalate to the people who will cancel this account and ensure that my Credit score is reset and cleared up with this ********** accounts, I emailed the documents to Nthabiseng on the 24th June and CC'd ***, no one rep****, and followed up on the 29th June and CC"d *** & ***, I received an automatic reply from the customer service with a case number, saying they will call me in 48 hours, I still haven't received a response from no one, I dont even know if my ID is still being misused by some **** but Cell C couldnt care less about their potential clients . THE WORST CUSTOMER SERVICE EVER EVEN WHEN IT INVOLVES ********** MATTERS