My experience with Cell C over the past year has been extremely frustrating.

Cell C – Disappointing Service and Lack of Resolution

My experience with Cell C over the past year has been extremely frustrating.

I’ve made multiple attempts to resolve billing and account queries, but have struggled to get clear explanations or meaningful assistance. Unfortunately, the issues remain unresolved.

What concerned me most was being advised to enter into a new 12-month contract and “start fresh,” without any clear plan to address the existing problems. This did not give me confidence that my concerns were being properly understood or handled.

I was also cautioned about continuing to post publicly about my experience, which I found unnecessary given that I am simply trying to resolve legitimate concerns.

After nearly 9 years as a customer, I have decided to terminate my contracts and move to MTN Group, where I hope for a more responsive customer experience.

Based on my experience, I would not recommend Cell C to those who value clear communication and effective customer support.