My drive home service

<p>I booked a the Cell C taxi service on September 16th, 2016 for 8:20am from Lanseria to Benmore, Sandton for a 10:00am meeting. This trip got miraculously cancelled along the way and the driver, Kenneth Ntando , couldn't carry on with the trip as he was concerned he wouldn't get paid for it. I called in to get it re-booked but nothing happened for over an hour and had to stand on the side of the road all that time(1,5 hr). Eventually another driver was arranged and I was already late for my meeting.</p> <p>Firstly I don't understand why the same driver/trip could not be re-booked to save time and inconvenience. Secondly, my travel was useless because I missed my meeting and it was for work and I had to refund the travel costs.</p> <p>I asked the supervisor (Allen) if there was anything that the department was willing to do to compensate my loss and up to now nothing was done neither an courtesy call to meet me halfway. I believe I pay a lot for my contract to get such poor service and it's not acceptable. Had the fault been on my side I believe I would be in trouble and legal actions would have been taken against me and subsequently probable of service termination.</p>