1 reviews | Active since Jun 2022
MY DATA CHANGES ON CELLC SYSTEM TO UNKNOWN NUMBER WITHOUT MY KNOWLEDGE
As a loyal customer, since the start of CellC, I am doubting the integrity of data overall and my personal data. I work for myself as an accountant for the legal industry and its very high demand as my clients "all attorneys" need to call me when need be.
For weeks my clients complain that my phone is not switched on and not available! I always take every call and return my client calls, but more and more complaint during WEEKS!
I then went to CellC shop in East Rand Mall Boksburg as I always go there for all my upgrades to discuss and check my phone settings and and . . . BUT the lady at the store said that a lot of customers are complaining and they still working on the issue and that a sim swop wont even help.
Well, this morning (25/10/2026), I called as I am paying every month without fail, my clients cant get hold of me and they (including my business) suffers and giving the wrong impression, so as I get to customer care, the lady confirm within minutes "THAT MY SETTINGS WAS NOT UPDATED ON THEY'RE SYSTEM" . . . what SETTINGS???? When and for what ?
She then asked me if number *** is one of my numbers? NOPE never had this number and have the current 2 mobile contracts and numbers for years. So, she then confirmed that ALL my call are being handled by this number and should be my own number???!!! Who changed my settings on they're system to this unknown number . . . this is scary and want date and time stamped data report when, who and why my settings and data was changed with any reason whatsoever!!
I did ask the consultant the same questions and I got . . . . She does not know!
Unacceptable!!!
Dear Markus Radov,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern caused by the issues you have experienced with your service.
We understand your concern regarding the alleged change to your account settings and the impact this has had on your ability to receive calls from your clients. We also appreciate the seriousness of your concerns relating to the security and integrity of your personal information.
Please note that we have escalated your query to the relevant technical and support teams for investigation. A thorough review will be conducted to determine the cause of the issue and verify the account settings associated with your number. Our team will be in touch to provide further assistance and updates regarding this matter.
Kind regards,
Cell C | TM
Dear Markus Radov,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern caused by the issues you have experienced with your service.
We understand your concern regarding the alleged change to your account settings and the impact this has had on your ability to receive calls from your clients. We also appreciate the seriousness of your concerns relating to the security and integrity of your personal information.
Please note that we have escalated your query to the relevant technical and support teams for investigation. A thorough review will be conducted to determine the cause of the issue and verify the account settings associated with your number. Our team will be in touch to provide further assistance and updates regarding this matter.
Kind regards,
Cell C | TM