PG
Pierre G

1 reviews | Active since Mar 2009

21 Nov 2015, 18:17

My contract is invalid and they breached it too

I was on a 24 month contract from 28 March 2013 to 2015, around February '15 the operator phoned me to ask if I want to upgrade or change my contract. <br> <br> We spoke and finally I opted and gave my consent to \renew"or change my contract to a 6 month Straight up 100 contract. <br> <br> I was extremely busy this year and the whole time I was waiting for the operator to phone me again near the end of my 6 month contract because I wanted to go prepaid. According to my subscriber agreement Cell C will phone me with my options between 20 and 40 days before the end of my contract. Later I thought my contract must really have ended already so I logged into my Cell C. I saw my upgrade date is 28 December 2016. I knew something was wrong!<br> <br> I phoned 140 on Wednesday at 15:02 and the operator confirmed that I am on a 24 month contract. Obviously I am SHOCKED so he escalated the matter (***) and I was informed they will get back to me within 2 working days. This did not happen.<br> <br> I am SHOCKED that Cell C signed me up for a 24 month contract when I EXPLICITLY gave my consent for a 6 (SIX) month contract from 28 March to 28 Sep 2015. <br> <br> I want to be converted to prepaid before 30 Nov '15. Fix it!"""

0
Replies (1)
Cell C
Cell C's reply23 Nov 2015, 07:17
Official
Hello pierre88,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN