My Contract Cancelled without my consent.

At the end of October I cancelled a Pinnacle 300 Contract and replaced it with a Pinnacle 30 Contract. This was done via the Call Centre by a young woman named Princess. She was very well spoken and helpful. However, out of the blue, on Thursday 30th November I received an SMS saying my Pinnacle 30 Contract was being cancelled. I immediately phoned to query this. I was passed from pillar to post, but eventually told that Princess would phone me. She did, at 9:15. I was very impressed. She said she would have to listen to the recordings of our conversations and then reinstate the contract. It would be done by Friday 1st.

Well, on Friday I heard nothing and so phoned again. I spoke to another pleasant young woman named Manikazi, who checked for me, and said that the matter had gone to Administration for settlement. I was greatly inconvenienced by having no contract over the weekend.

Today, Monday 4th, I phoned again to try to get some answers. This time I spoke to Sibongile. It was about 12:30. Again very pleasant, and I repeated my story for about the 5th time. She said she would send an e-mail to Manikazi who would give me a case number for Admin.

Well, I am still waiting for the call. The problem seems to be that no one will take ownership of the matter and see it through. It just batted about, and I, the customer, get nowhere.