My cel C contract that was never canceled. Now being held liable for payments.

Good Day

I took out a contract with cell C in 2010 for a modem and canceled it in 2012, hence modems are not being used for a very long time now. I don't even know where it is neither the number used.

Nevertheless, I went to the closest cell C store and tried to cancel my contract, I was advice to come back a month before the contract ends of which I did and this was in 2012. Cell C kept on deducting and I kept on disputing it on my bank app. This has been going on for quite some time now and is being harassed for payments and my name is red flagged at the beauro as a bad payer of which I'm not. I told them that I will not be help liable for the incompetence of the consultant that assisted me and will not make any payments. Now I'm being threatened with lawyers letters and forced to make payment on this account to be settled.

I'm in need of a settlement letter stating that my debt is cleared but they are refusing to assist me with that until I make payment.

This is so unfair. Because they've been deducting for years