KS
Kirk S

1 reviews | Active since Jul 2015

24 Nov 2015, 12:01

my billing is totally incorrect and no assistance

I started noticing my cell c debit has been doubled so naturally i stopped the debits. i called CELL C and requested for information as to why has my monthly bill been doubled. i was advised it is because i requested a recurring data bundle WHICH I DID NOT. i requested a once off data bundle and the agent who helped me, DID NOT advise that this would be recurring. i keep trying to call but time after time AFTER time, the call drops.<br> <br> i need assistance ASAP as i actually like cell c and would like to keep my service with cell c. but times like this, it makes me rethink my loyalty to their brand.<br> <br> please assist so that i can continue to enjoy my services with cell c. URGENT ASSISTANCE will be highly appreciated. somebody, anybody!

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Replies (1)
Cell C
Cell C's reply24 Nov 2015, 12:07
Official
Hello KirkyD26,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN